Hensall Global is seeking a Service Coordinator to join our team at our full-service truck and trailer facility in Exeter, Ontario. Our modern, state-of-the-art facility services and repairs all makes and models of trucks and trailers. This is an exciting opportunity to join a growing team where you'll play an important role in supporting our customers, drivers, shop operations, and administrative functions.

What we offer

- Full-time, permanent position.
- Competitive annual salary.
- New 23,000+ sq.ft. state-of-the-art repair facility.
- Comprehensive Group Benefits Plan (dental, prescriptions, vision, massage, chiropractic, physiotherapy, etc.).
- Health Care Spending Account.
- Pension Plan matched by employer.
- Vacation and paid time off. Position Overview: The Service Coordinator is a key member of our Truck and Trailer Repair Shop team and serves as a primary point of contact for customers, drivers and vendors. The Service Coordinator is responsible for coordinating service activities, maintaining effective customer communication and supporting the efficient day-to-day operation of the shop. This position coordinates service scheduling, work orders, repair-status updates, customer follow-up and related administrative activities. The role also supports parts coordination, inventory management and shop compliance requirements to ensure a positive customer experience and the smooth operation of the business. Job Duties and

Responsibilities:

- Provide professional and friendly customer service by responding to customer inquiries, coordinating service needs and maintaining positive relationships with customers and drivers.
- Coordinate service activities, including scheduling repairs, maintaining service schedules, updating work orders and communicating service requirements to shop personnel.
- Communicate with customers regarding repair status, service updates, estimates and other information as required.
- Support the preparation and processing of service documentation, work orders,



estimates and invoices, as applicable.
- Coordinate customer follow-up activities, including service inquiries, outstanding work and overdue accounts.
- Process customer cash, debit or credit card payments and provide weekly and monthly settlement reports to Accounting.
- Communicate with technicians, management, customers and other relevant parties to support the timely coordination and completion of repairs.
- Provide support for parts-related activities, including vendor communication, parts sourcing, receiving parts, coordinating returns and assisting with inventory management, including weekly inventory counts.
- Provide general administrative support, including answering phones, managing mail, photocopying, filing, maintaining office and lunchroom supplies and supporting shop activities.
- Complete data entry, maintain spreadsheets and databases, and prepare reports as required.
- Maintain and coordinate compliance requirements, including software and program renewals (including DriveON), mechanic licenses, certifications and required records.
- Coordinate health and safety activities, including maintaining the H&S; communication board, ensuring regulatory information is current, and supporting annual training reminders and follow-ups.
- Schedule and maintain documentation for required inspections, including forklifts, lifting devices and tool calibrations, ensuring all requirements are completed and up to date.
- Assist with promotional initiatives, including marketing, advertising and social media activities, as required.
- Pick up and deliver parts or supplies as required.




- Maintain a clean and organized front retail counter, receiving area and parts area.
- Understand and follow all Health and Safety and Environmental policies and procedures.
- Perform all other duties as assigned. Required

Qualifications:

- High School Diploma or equivalent, and/or post-secondary education in Business, Office Administration, or related field.
- Minimum of 2 years of experience in service coordination, service administration or customer service, preferably in a service or repair environment.
- Experience working in a Truck and Trailer Repair shop, automotive repair environment or similar service-based industry is considered an asset.
- Knowledge of truck and trailer repair terminology and parts is considered an asset.
- Excellent customer service, interpersonal, and communication skills (verbal and written).
- Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- High attention to detail and accuracy.
- A positive and professional attitude and willingness to work collaboratively with all team members and customers.
- Ability to communicate effectively with customers and shop personnel while coordinating multiple service requirements.
- Strong computer skills, including Microsoft Office Suite (Word, Excel, Outlook) and related business systems.
- Valid G Driver’s license.
- Willingness to obtain a forklift license.

Job Type
Full-time Pay: $45,000.00-$67,000.00 per year

Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- RRSP match
- Vision care

Education:
- DCS / DEC (preferred)

Experience:
- parts & service coordination, customer service: 2 years (required)
- truck or automotive repair shop, service-based : 1 year (preferred) Licence/Certification:
- Class G Licence (required) Work

Location:
In person

📌 Service Coordinator (Exeter)
🏢 Hensall Global Logistics
📍 Exeter