One team. One customer journey. One leader. Green Drop is bringing Customer Experience, Sales and Logistics together into one connected Command Center. We are looking for a hands-on leader to build the team, improve the system and create a stronger experience for our internal & external customers. WHAT YOU WILL OWN
- Lead Customer Experience, Sales and Logistics as one connected operation.
- Set daily priorities using customer demand, lead activity, staffing, backlog and service capacity.
- Develop functional specialists and build a culture of ownership, accountability and follow-through.
- Improve workflows, eliminate unnecessary handoffs and ensure clean transitions from sale to service.
- Build cross-training so certified resources can shift where the business needs them most.
- Use KPIs to identify risks, remove bottlenecks and drive continuous improvement. WHAT SUCCESS LOOKS LIKE
- Faster customer and lead response times.
- Stronger first-contact resolution, conversion and customer satisfaction.
- Better scheduling turnaround, route quality and capacity utilization.
- Clear ownership of escalations, backlog and service readiness.
- A flexible, cross-trained team ready for Green Drop’s seasonal demands.
- Consistent performance visibility across Customer, Growth,



Delivery and People. WHO WE’RE LOOKING FOR
- 5+ years of progressive leadership experience, including 3+ years leading teams, supervisors or functional leaders.
- Experience in customer service, contact centre, sales operations, dispatch, logistics or field-service operations.
- A confident decision-maker who can balance customer experience, revenue, staffing and operational realities.
- A practical coach who uses KPIs, addresses performance directly and can bring structure without unnecessary bureaucracy.
- Experience in a seasonal, route-based, home-service or fast-moving service business is a strong asset. WHY GREEN DROP This is an opportunity to do more than inherit a department. You will help build a new operating model, establish standards, develop leaders and shape how Green Drop supports customers and branches for years to come. Ready to build one high-performing team? Apply today.

Advantages:
- Company events
- Disability insurance
- Paid time off Ability to commute/relocate:
- Calgary, AB T2A 2N9: reliably commute or plan to relocate before starting work (required)

Location:
- Calgary, AB T2A 2N9 (required) Work

Location:
In person

📌 Command Centre Leader (Calgary)
🏢 Green Drop Lawn Care
📍 Calgary