*Are you passionate about making a difference in the community?* Bring your administrative and customer service skills to an interactive role that supports residents on their job search journey. WorkLink Employment Society is recruiting a Community Resource Centre Specialist to join our team. This is a term position until March 31, 2027. The successful candidate will work up to 35 hours per week, Monday through Thursday in the Sooke office and Fridays in the Langford office, earning an hourly rate of $27 + 4% vacation pay. *About The Society:* WorkLink has provided government-sponsored employment services to the residents of the Victoria Capital Region’s Westshore (Colwood, Langford, Highlands, View Royal, and Metchosin) since 1978. In 2008, our services expanded to include the communities of Sooke and surrounding areas including Jordan River and Port Renfrew. We are also pleased to provide Indigenous outreach services to the First Nations Communities of Beecher Bay, T’Souke, and Pacheedaht. Our non-profit organization is funded through both federal and provincial government initiatives. WorkLink is a registered charity in the Province of BC, which is governed by a volunteer Board of Directors chosen from leaders in the community. We are proud to provide a respectful and inclusive workplace that values team connection, continued learning, and work-life balance. About The Position: A key member of the client services team, the Community Resource Centre Specialist performs a high volume of administrative tasks to support clients accessing who access our services. The first point of contact for clients and visitors, the Resource Specialist ensures that high-quality service is provided in our reception area and resource room.

Key Responsibilities
and Duties:
- Welcome and direct visitors and clients to the appropriate staff member.
- Answer incoming calls professionally, respond to general inquiries, direct callers to the appropriate staff member, and take and relay messages as needed.
- Maintain an organized resource area that includes tea and coffee, internet access, labour market information, job search resources, job listings, and other useful tools.
- Assist clients with registration to WorkBC Employment Services and use databases to process applications.
- Provide administrative support during the client intake process, including data entry, scanning, and filing.
- Assist with the scheduling of client appointments.
- Provide basic support to self-serve clients with job search strategies and resume writing.




- Maintain informational resources for clients including details for community agencies, employment assistance services, educational institutions, and training providers.
- Support self-serve clients by identifying and sharing suitable career development resources.
- Collaborate with the team to answer client questions and resolve service issues both in person and virtually.
- Assist with preparation for onsite staff events including workshops and meetings.
- Other duties as assigned by the immediate supervisor or designate. What We’re Looking For:
- At least 1 year of administrative experience in a customer-facing office setting
- Proven experience assisting clients in navigating and understanding detailed information
- Experience working with individuals that have barriers to success
- Able to interact clearly with clients, vendors and employees using active listening skills and professional verbal and written communication skills
- Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook, and the ability to use them to support day-to-day administrative tasks.
- Highly organized with the ability to maintain accurate, structured records
- Experience working with databases and information systems, including accurately entering, updating, and retrieving client information.
- Ability to manage multiple tasks and competing priorities in a busy, client-focused environment, adapting to changing demands while maintaining accuracy and providing excellent customer service.
- Able to identify priorities and meet deadlines using excellent time management skills
- Demonstrated ability to handle challenging client interactions, de-escalate tense situations, and resolve concerns through active listening, good judgment, and problem-solving while maintaining professional boundaries.
- Solid understanding of job search strategies and cover letter/resume writing best practices
- Ability to identify suitable career development resources based on client requests
- Proven ability to successfully work in a dynamic team setting using proactive communication




- Able to blend patience and empathy with an ability to maintain boundaries and de-escalate complaints
- High level of integrity and a commitment to upholding confidentiality of private or sensitive information
- Post-Secondary education in the Social Service sector preferred
- Knowledge of Integrated Case Management (ICM) software an asset
- The selected candidate will be required to complete a Vulnerable Sector Criminal Record Check.

How to Apply

- Apply through Indeed and include both your resume and cover letter in a single PDF document.
- This posting will remain in effect until filled.
- Applicants that will require accommodations during the screening process are invited to contact the People and Culture department at [email protected] or (phone hidden) ext. 289 to discuss their needs.
- Applications/uploaded resumes sent via email and social media platforms (e.g., LinkedIn, Facebook) will not be accepted. We appreciate all applications, however, only shortlisted candidates will be contacted. *WorkLink values the diversity of the people it hires and serves. We foster a workplace where individual differences are recognized and respected while utilizing each person’s talents and strengths. The more inclusive we are, the better our work will be
* Pay: $27.00 per hour Expected hours: No more than 35.0 per week

Benefits:
- On-site parking Application question(s):
- Do you possess valid government-issued authorization to work in Canada (e.g., citizenship, permanent residence, a work permit)?
- At the time of application, are you able to commute to the onsite work location for this position?
- How familiar are you with WorkBC Employment Services?
- Why are you interested in joining WorkLink, and what unique skills or experiences do you believe you could bring to the team?
- Can you describe your most relevant experience and how it prepares you for this role?
- What are the key values you look for in an organization, and how do you see yourself contributing to our workplace culture?
- Is there anything else you would like us to know about your experience or qualifications that hasn't been covered? If you require any accommodations during the interview process, we invite you to let us know here. (Please respond in 100 words or less.)
- If I am shortlisted for a position with WorkLink Employment Society, I understand and accept I will be asked to complete a criminal record check. Work

Location:
In person

📌 Community Resource Centre Specialist (Sooke)
🏢 WorkLink Employment Society
📍 Sooke