Alternative Eyewear is looking for an individual to fill the position of Collections Specialist. Please note this is not a remote position at this time. Seeking a well-organized, punctual and dedicated collections specialist to oversee the general credit worthiness of customer accounts, monitor aging balances and ensure payment is received and applied in prompt fashion. Able to provide strong customer service as the "face" of the accounting department and effectively administer soft collections as necessary. Willing to build and foster relationships with customers and employees to ensure accounts stay in good standing. This job offers a fast-paced work environment where the individual will be responsible for the following:
- Collections Calls to Canadian and USA Customers
- Answering Customer Inquiries regarding statement of account
- Taking Customer Payments over the phone or via email
- New account opening & closing in QuickBooks
- Credit Checking where applicable for bad debts, collections history etc.
- Monitoring aging of accounts, assigning credit holds and release once payment obtained
- Year End Bad-Debt account clearing
- Applying credits and ensuring customers accounts are kept clean and up to date
- Monthly Statements
- Understand and know the process of Payment Deposit, Rebate Programs, Credit Card Processing and Cash Application for general application




- Understanding & Learning Buying group reporting for CAD & USD Customers The preferred candidate will possess the following skills/qualities:
- Demonstrated Collections Experience in North America
- Strong QuickBooks skills and demonstrated experience
- Intermediate knowledge of excel
- pivot tables, v look-up, conditional formatting
- Strong Customer service skills for resolving any billing or payment issues
- Basic knowledge of accounting processes
- Exceptional attention to Detail
- Excellent communication skills with customers & fellow employee’s
- Strong Organization skills
- Able to be focused, and work independently
- Bilingualism in French is an asset. (Rate negotiable if Bilingual) Situated South of the 401 in Ajax; this unique, well-established Canadian Company offers competitive pay, benefits and bonuses. A great opportunity in Durham that will allow you to avoid Toronto traffic. The preferred candidate will be willing to engage with and embrace learning the processes of a niche and diverse growing business. A desire to problem solve and improve processes will also be an asset. The chosen candidate will report to the Controller of the company on a regular basis. Only local candidates will be considered.

Job Type
Full-time Pay: $21.00-$23.00 per hour

Benefits:
- Dental care
- Extended health care
- Life insurance
- In office parking

Experience:
- Microsoft Excel: 1 year (required)
- QuickBooks: 1 year (required)
- Collections: 1 year (required) Work

Location:
In person

📌 Collections Specialist (Ajax)
🏢 Alternative & Plan "B" Eyewear
📍 Ajax