Customer Experience Associate- Future Opportunities (Thames Centre)

Customer Experience Associate- Future Opportunities (Thames Centre)

01 Nov
|
TD Bank Group
|
Thames Centre

01 Nov

TD Bank Group

Thames Centre

Information Systems / Cloud Specialist.ERTH Corporation is a diverse organization rooted in the utility industry, delivering innovative solutions across utility, energy, municipal, commercial and i... Show more

Part-time

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent custo... Show more

CA$25.00 hourly

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Are you a detail-oriented professional with a technical mindset looking to accelerate your career in the automotive sector? We are currently seeking a dedicated Quality Lab Support specialist to jo... Show more

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At Workada, we're not just labeling data, we're helping improve the technology people use every day.Our work creates the examples and feedback that make advanced systems more accurate, consistent, ... Show more

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Working on many of the area's highest-profile projects.We are a fourth-generation, family-owned company that works primarily in Waterloo Region and the surrounding area.Our operation is built aroun... Show more

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Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience: 2 years to less than 3 years.Estimate amount and costs of supplies and food ... Show more

Full-time

Our location is 100 Newman St, Ingersoll, ON N5C 3J8, Canada.Monday through Thursday (6:00 am to 4:30 pm).Monday through Thursday (4:30 pm to 3:00 am).You will be responsible for operating rivet ma... Show more

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This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Show more

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ERTH Corporation is a diverse organization rooted in the utility industry, delivering innovative solutions across utility, energy, municipal, commercial and industrial sectors. Through our competitive,



non-regulated businesses, ERTH provides innovative solutions throughout North America and globally – driven by collaboration, technical expertise, and a commitment to making a meaningful impact.

As a proud “Hometown” community partner, ERTH’s values drive our everyday actions:

- Putting Safety First
- Sustainability
- Protecting the Environment
- Strive for Operational & Performance Excellence
- Leader in Quality Innovation & Customer Care and Responsive Service Delivery
- Committed to our People, Culture & Community Partnerships

ERTH (Holdings) Inc., a subsidiary of ERTH Corporation, is seeking an IS/Cloud Specialist to join our Information Technology team.

This position is primarily based at our head office in Ingersoll, ON, with limited hybrid flexibility based on operational requirements.

Salary Range: $85,000-$105,000 commensurate on experience.

Position Summary

This position is responsible for the administration, support, maintenance, and enhancement of ERTH’s technology infrastructure, cloud platforms, cybersecurity workplace, and end-user services. As a key member of a dynamic IT team, the role provides both operational and project-based support to ensure secure, reliable, and scalable technology solutions that align with business objectives. Responsibilities include cloud architecture, configuration, and management, as well as Microsoft 365 governance, security, and compliance administration, while driving technology enhancements, operational efficiency, and user satisfaction across the organization.

General Duties and Responsibilities

- Provide technical support and IT project assistance for internal staff and external stakeholders, including troubleshooting, root cause analysis, incident resolution, and implementation of corrective actions and service improvements.
- Participate in the design, implementation, administration, monitoring, and maintenance of enterprise infrastructure, systems, networks, security and data protection applications.
- Administer and support cloud environments, including Amazon Web Services (AWS) and Microsoft Azure, ensuring secure, efficient, and cost-effective operation of cloud resources.
- Administer and maintain Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, user and group management, licensing,



security policies, and related collaboration technologies.
- Install, configure, manage, and support:
- Hyper-converged infrastructure solutions
- Virtualization platforms and virtual servers
- Storage Area Networks (SAN) and Network Attached Storage (NAS)
- Data backup, disaster recovery, and business continuity solutions
- Next-generation firewalls, VPNs, intrusion detection and prevention systems (IDS/IPS), and network access controls
- Web and email security solutions, anti-malware platforms, and Security Information and Event Management (SIEM) tools
- Load balancers, network infrastructure, and related enterprise technologies

- Evaluate emerging technologies and industry best practices, analyze business requirements, and recommend innovative and cost-effective technology solutions.
- Develop and maintain technical documentation, standard operating procedures, system diagrams, and disaster recovery documentation.
- Collaborate with vendors, consultants, and business stakeholders to deliver technology projects and enhancements.

Qualifications and Experience

- Post-secondary diploma or degree in Information Technology, Computer Science, Information Systems, or an equivalent combination of education and experience.
- Demonstrated experience administering and supporting enterprise IT infrastructure, including servers, networking, virtualization and cloud environments.
- Strong knowledge and hands-on experience with Microsoft Windows Server, Active Directory, Group Policy, and enterprise identity and access management.
- Experience administering and supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, licensing, and user management.
- Experience administering AWS and/or Microsoft Azure cloud environments.
- Proficiency in virtualization and hyper-converged infrastructure solutions; experience with platforms such as Nutanix, Scale Computing, VMware, or Hyper-V is considered highly desirable.

ERTH offers a competitive and comprehensive compensation package and the opportunity to contribute to meaningful technology initiatives. If you thrive in navigating complex challenges and are a dynamic team player with a passion for innovation, collaboration, operational excellence and a commitment to our communities, we encourage you to apply by November 20, 2026 .

ERTH is an equal opportunity employer. Accommodation is available during all phases of the recruitment process, as intended under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should an applicant require accommodation during the recruitment process, please let us know.

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📌 Customer Experience Associate- Future Opportunities (Thames Centre)
🏢 TD Bank Group
📍 Thames Centre

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