We are currently seeking a motivated and organized individual to join our team as a Full-Time Service Department Administrator, with opportunities for qualified growth and advancement. The Service Department Administrator plays an important role in supporting the daily operations of our Service Department. This position is responsible for coordinating communication between customers, various dealership departments, and key service personnel, including Service Advisors, the Warranty Specialist, Fit Specialist, and Service Manager. In addition to providing administrative support, this role oversees the dealership’s motorcycle storage and rental programs, ensuring these services are managed efficiently and professionally. The ideal candidate will be detail-oriented, proactive, and customer-focused, with a strong ability to multitask and keep things organized. Their primary focus will be on administrative responsibilities, motorcycle storage, and rentals, helping ensure the Service Department operates smoothly and efficiently. DUTIES AND

RESPONSIBILITIES:

- Greet all customers immediately, in a courteous and friendly manner.
- Handle telephone, email, and text message transactions quickly and professionally.
- Support the service department staff with administrative responsibilities.
- Communicate with the customers and sales staff motorcycle repair status as needed.
- Booking, payment processing, follow up and inventory of motorcycles in storage.




- Operate motorcycle rentals, including but not limited to bookings, scheduling, planning vehicle maintenance and assisting travelling customers with arrangements as needed.
- Perform cashier duties as needed.
- Control costs wherever possible.
- Schedule truck and trailer for pick up or delivery of internal or customer motorcycles.
- Ensure the front lobby area is always organized and tidy.
- Perform various clerical duties as assigned.
- Participate in meetings as required.
- Other duties as assigned. QUALIFICATIONS, COMMITMENTS & JOB

REQUIREMENTS:

- Excellent telephone demeanor with outgoing personality
- Demonstrate superior customer service behavior and maintain positive relationships.
- Possess a high degree of attention to detail, organizational and follow-up skills.
- Treat all customers and employees fairly and professionally.
- Be available and flexible with days and hours within a 7-day work week.
- Be honest and fair in all dealings.
- Strong computer skills.
- Strong communication skills.

Job Type
Full-time Pay: $21.00 per hour

Benefits:
- Dental care
- Life insurance
- Paid time off
- Vision care Ability to commute/relocate:
- Vancouver, BC V5M 3Y7: reliably commute or plan to relocate before starting work (required)

Experience:
- Administrative

experience:
1 year (preferred) Work

Location:
In person

📌 Service Department Administrator (Vancouver)
🏢 Trev Deeley Motorcycles
📍 Vancouver