Livingston Animal Hospital – Grimsby, Ontario Livingston Animal Hospital is a privately owned and operated small animal hospital proudly serving the Grimsby community. We are looking for an enthusiastic, compassionate Veterinary Customer Service Representative (CSR) with amazing customer service skills to join our team As the first point of contact for our clients, you will play an significant role in creating a welcoming and positive experience for both pets and their people. We are looking for someone who is passionate about veterinary medicine, enjoys building relationships with clients, and takes pride in providing exceptional customer service. The ideal candidate is organized, approachable, and an excellent communicator who thrives in a team environment and understands the importance of compassion and attention to detail in veterinary care. If you enjoy working with animals, connecting with people, and being part of a close-knit team, we would love to hear from you Responsibilities
- Greet clients and their pets warmly and professionally, both in person and over the phone.
- Schedule, confirm, and manage appointments efficiently.
- Answer incoming phone calls and respond to emails and client inquiries with professionalism and empathy.
- Assist clients with check-in and check-out procedures, payments, and required paperwork.
- Maintain accurate client and patient records within the hospital's practice management software (Avimark)
- Communicate effectively with veterinarians, veterinary technicians, and other team members to ensure excellent patient care.
- Provide clients with information regarding hospital services, preventative care, medications,



and general inquiries.
- Handle sensitive conversations with compassion, discretion, and professionalism.
- Maintain a clean, organized, and welcoming reception area.
- Assist with general administrative duties and support the daily operations of the hospital. Qualifications
- Previous customer service experience is required; veterinary or medical reception experience is considered an asset.
- A genuine interest in veterinary medicine and animal health.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
- Comfortable speaking on the phone and communicating with clients in person.
- Compassionate and understanding when working with clients and their pets, particularly during difficult or emotional situations.
- Ability to multitask, prioritize responsibilities, and remain composed in a busy environment.
- Positive attitude, willingness to learn, and a strong sense of teamwork.
- Reliable, professional, and able to work independently when needed.
- Experience with veterinary practice management software is an asset. Some of the perks of joining our team include:
- Dental and health benefits
- Figs scrubs
- Employee discounts on veterinary services and pet products
- No on-call responsibilities
- Community involvement We value work-life balance, teamwork, and creating an environment where our team can thrive both personally and professionally. Pay: $19.00-$24.00 per hour Expected hours: 32.0 – 40.0 per week

Benefits:
- Dental care
- On-site parking
- Store discount
- Vision care Work

Location:
In person

📌 Veterinary Client Care Service Representative (Grimsby)
🏢 Livingston Animal Hospital
📍 Grimsby