This Isn’t Just Dispatching. It’s Running the Show. Most dispatch jobs are about answering phones and filling a board. Not this one. At Degree Residential, dispatch is the operational backbone of our Service Team, and we’re growing it into a two-person team. As one of two Service Dispatchers, you’ll share the service day with a dispatch partner. Think air traffic controller: our technicians are skilled pilots, but you’re the one making sure every one takes off on time, lands safely, and the homeowner never feels the chaos behind the scenes. Together you’ll have real authority over the service day, direct access to leadership, and a front-row seat to what happens when a values-driven team refuses to settle for average. Let’s talk pay. $48,000 is where this role starts, and that’s the bare minimum. You need service industry experience to be considered. If you’ve run a schedule, kept customers informed, and handled the chaos when a day goes sideways, we’ll pay you for it. Degree Residential started with a campfire conversation between Murray Appleby and Robert (Bob) Hudson about one simple idea: *the HVAC industry in Fredericton could be done differently.
* That conversation became a company. That company became a movement. Today, Degree Residential is one of Central New Brunswick’s most trusted names in residential HVAC—voted #1 in Heating & Cooling multiple years running—and we’re just getting started. When a furnace quits on a -25°C January night, our technician is the face of Degree Residential in that family’s living room. You’re the reason they show up on time, with the right parts, the right information and a plan. If you want work that actually matters—where your growth is invested in and your voice is heard—keep reading. Why Degree Residential? We get it—you’ve seen job postings before. Here’s what actually makes this different:
- You’ll Grow Here: We don’t just fill positions—we develop people. You’ll have access to mentorship, training, and a leadership team that genuinely wants to see you level up. Your ceiling here is as high as your ambition.
- You’ll Be Valued: This is a family-owned company where people know your name, your contributions are seen, and your ideas are welcomed. You won’t be a voice on the other end of the radio—you and your partner will be the hub the whole Service Team runs through.
- You’ll Be Proud: We've earned Gold Winner status across two categories and Platinum Winner in one in Community Votes Fredericton 2026 and have over 1000 Google reviews with an overall rating of 4.9 stars.
Our reputation was built by doing the right thing, every time. You’ll be protecting and growing that legacy.
- You’ll Have Stability With Upside: We’re not a startup gambling on an idea. We’re an established,



profitable company in growth mode—which means job security today and bigger opportunities tomorrow. Our Values Aren’t on a Poster. They’re in Our DNA. Every decision we make, every hire, every customer interaction runs through these five values:
- Teamwork: We work together as a team, treating each other as family, honoring our traditions, and taking responsibility for our actions.
- Integrity: We are honest, loyal, trustworthy people who take pride in always acting with integrity.
- Growth: Our success stems from our continuous growth, both collectively and individually.
- Tenacity: Nothing can hold us back. We are dedicated to reaching our goals as we persevere through challenges with tenacity, confidence, and courage.
- Leadership: We believe that true leadership is defined by actions. We are grateful to be able to lead via truth, generosity, and fairness. Your Responsibilities You and your dispatch partner will share ownership of the service day for a growing residential HVAC company. That means:
- Work as a true partner. Hand off cleanly, keep each other informed, and make sure nothing ever falls between two desks.
- Build the day before it starts. Assign the right technician to the right call based on skill, location and job complexity, and route the board to cut drive time across Fredericton and surrounding communities.
- Put first things first. No heat, no cooling and vulnerable homeowners (seniors, infants, medical needs) come first—not whoever called last.
- Keep technicians productive, not idle. Fill gaps with a working backlog of maintenance appointments and follow-up repairs, and adjust in real time when the day changes—because it will.
- Own the record in ServiceTitan. Every

job description
, visit note and recommendation is complete, accurate and ready to act on. Complete or it’s not done.
- Turn technician recommendations into clear, accurate repair estimates and get them to homeowners within 24 hours—no missing line items, no guesswork.
- Set our Comfort Advisors up to win. Deliver complete replacement handoffs—make, model, serial, conditions and access details—and book the visit while the homeowner is still engaged.
- Keep homeowners in the loop before they have to ask: confirmations, arrival windows, on-the-way texts, delays and next steps.
- Keep every maintenance member booked and completed on time, every heating and cooling season.
- Own your numbers. Revenue per labour hour, technician utilization,



gross margin and estimate turnaround are team numbers, reviewed weekly, and the two of you will have the authority to move them. Both dispatchers report directly to the Operations Manager. What You Bring
- Experience in dispatch, scheduling, customer service or coordination. Trades, HVAC or field-service background is a major plus—you understand the pace of a service business in peak season.
- Calm under pressure. When the board blows up on the coldest morning of the year, you keep working the problem until every call is covered.
- Relentless attention to detail. A vague note or a missing line item bothers you—and you fix it before it becomes someone else’s problem.
- A true team player. You’d rather win as a pair than shine alone. You share information freely and have your partner’s back when the board gets busy.
- Organizational firepower. You juggle a dozen moving pieces at once without dropping balls.
- Solid computer skills. ServiceTitan experience is a bonus. You’re not afraid of systems—you make them work for you.
- Communication skills that build trust. Friendly and clear on the phone, sharp in writing, and confident enough to make the call and flag issues early.
- Leadership DNA. You can direct a team of technicians, hold the standard on documentation, and do it with respect.
- A commitment to our values. You don’t just want a paycheck—you want to be part of something meaningful.
- High school diploma or equivalent required.

What We Offer

- Competitive Pay: We’ll pay for the right person. Pay based on experience with room to grow as the company grows.
- Real Growth, Not Empty Promises: We’re scaling. That means new roles, bigger responsibilities, and legitimate career paths for people who earn them.
- A Culture You Actually Want to Be Part Of: No politics, no toxicity. Just a team of people who care about the work, care about each other, and hold themselves to a higher standard.
- Meaningful Impact: You’re not pushing tickets for a faceless call centre. You’re the reason a family gets their heat back on a January night—one home at a time.
- Schedule: Monday to Friday, 8am to 5pm. We believe in working hard and living well. You’ll have time for what matters most outside of work. The right person is reading this right now and feeling something. If that’s you—if you’re ready to own the day alongside a great partner, grow with us, and be part of a team that’s building a legacy—apply today. Pay: From $48,000.00 per year

Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Experience:
- dispatch or scheduling: 1 year (preferred) Language:
- English (required) Work

Location:
In person

📌 Service Dispatcher (Lower Saint Marys)
🏢 Degree Residential
📍 Lower Saint Marys