Support group retirement customers at Canada Life through accurate record keeping, reporting, and qualified service in a hybrid role. Apply technical skills within GPAS.
As a Customer Service Specialist, you will administer Group Retirement Services products and support members, administrators, advisors, and brokers. You will become proficient in GPAS while managing transactions, reporting, inquiries, and sensitive issues. The work requires analytical thinking, strong organization, and knowledge of retirement products and operations.
Key Responsibilities: Maintain plan and member records accurately within GPAS
Process contributions, fund changes, benefit payments, and reporting
Respond professionally to phone and email inquiries




Manage a defined business block and service standards
Resolve complex issues with accuracy and discretion
Requirements: Advanced analytical and strategic thinking for complex issues
Clear, confident communication across organizational levels
Strong organizational discipline managing multiple initiatives
Microsoft Word, Outlook, and Excel proficiency
Knowledge of investment and retirement products
Bring GPAS administration, retirement product knowledge, and customer service expertise to Canada Life’s Group Retirement Services team.

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📌 Group Retirement Services Specialist (Ontario)
🏢 Canada Life Group
📍 Ontario