- Guest Experience & Hospitality
- Create a warm, welcoming workplace for guests, ensuring they feel comfortable, informed, and cared for throughout their visit.
- Manage guest check-ins and check-outs for overnight stays, day passes, and wellness experiences.
- Act as a main point of contact for guests, answering questions, providing recommendations, and assisting with requests throughout their stay.
- Share knowledge of Lungovita's accommodations, wellness amenities, activities, packages, and local attractions to help guests make the most of their experience.
- Respond to guest concerns and feedback with professionalism, empathy, and a solution-focused approach.
- Recognize opportunities to personalize guest experiences and create memorable moments. Daily Operations & Property Coordination
- Work closely with Housekeeping, Maintenance, and other departments to ensure accommodations and shared spaces are guest-ready.
- Monitor accommodation readiness, communicate special requests,



and coordinate timely solutions to operational needs.
- Assist with daily opening and closing procedures, including reservation reviews, payment reconciliation, and end-of-day reporting.
- Support the coordination of wellness classes, day pass visitors, events, and other on-site experiences.
- Process new reservations, modifications, cancellations, and payments accurately across multiple booking platforms.
- Assist with group bookings, special occasions, retreats, and event-related guest arrangements.
- Maintain accurate guest profiles, reservation details, payment records, and daily booking information.
- Manage incoming phone calls, emails, and online inquiries regarding reservations, availability, pricing, and property information. **Weekend availability required*
* Pay: $17.95-$18.00 per hour

Experience:
- Customer service: 1 year (required) Work

Location:
In person

📌 Front Desk Clerk (Harrow)
🏢 Lungovita Beach Retreat
📍 Harrow