Administrative Assistant

Job Description
To ensure operating efficiency of the reception area during regular business hours and support the work of management and other staff. To provide good customer service for patients by identifying and exceeding their expectations for quality health care service. Duties and Responsibilities
- Reception
- Answer general phone inquiries using a professional and courteous manner
- Direct phone inquiries to the appropriate staff members
- Reply to general information requests with the accurate information
- Greet patients/suppliers/visitors to the organization in a professional and friendly manner
- General Administrative Services
- Forward voicemail from the general mailbox to the appropriate department/staff member making sure emergencies are dealt with in a timely manner
- Sort incoming mail, faxes, and courier deliveries for distribution
- Prepare and send outgoing faxes, mail, and courier parcels
- Sort lab reports and file material according to the established procedure
- Inventory, purchase, receive and store the office supplies ensuring that basic supplies are always available
- Participate in the training of new staff
- Administrative Services for Patients
- Call referred patients to book and/or confirm appointment dates and time
- Send out appointment confirmation letters
- Enter new patients into VP/eIVF
- Check out new patient (instruct patient on how to prepare for SONO/SALP)
- Assemble new patient charts
- Book counseling appointments
- Bill outpatients for procedures and medications




- Ensure that the sign-up sheets & all Andrology procedures labels are prepared for next days activities. Skills and Behaviors
- Good oral and communication skills.
- Strong administrative skills and basic computer skills.
- Ability to multitask and stay calm under pressure.
- Self-directed, Motivated, Compassionate.
- Able to function well within a team environment.
- Ability to assess situation to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization. Qualifications
- Post-secondary education in administration, business or office management is an asset
- 2–3 years’ experience in a medical clinic or healthcare setting; fertility experience is an asset
- Good oral and communication skills
- Strong administrative skills and basic computer skills
- Ability to multitask and stay calm under pressure
- Self-directed, Motivated, Compassionate
- Able to function well within a team workplace
- Ability to assess situation to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization. Working Conditions Monday to Friday, weekends and Holidays as scheduled

Job Type
s: Full-time, Permanent Pay: $24.00-$26.00 per hour

Benefits:
- Dental care
- Extended health care
- Paid time off Ability to commute/relocate:
- Toronto, ON M5G 1N8: reliably commute or plan to relocate before starting work (required) Application question(s):
- Are you available to work weekends and statutory holidays on a rotational basis, as scheduled?

Experience:
- Medical Administrative: 2 years (required) Work

Location:
In person

📌 Medical Administrative Assistant (Toronto)
🏢 CReATe Fertility Centre
📍 Toronto