Graphic Designer & Production Assistant Sunnyside Custom Apparel | Hillsburgh, Ontario

About Us
Want to work for a small family-owned business that prides itself in producing high quality apparel? We are seeking a motivated individual to join our team as a Graphic Design and Production Assistant. This role combines graphic design with production, making it ideal for someone who enjoys both creative work and working hands on. In this role, you will be responsible for operating screen printing, heat transfer and embroidery machines to produce high-quality designs on various apparel and promotional items. If you have a keen eye for detail, thrive in a fast-paced, positive environment, and are customer service oriented, we could be the team for you.

Key Responsibilities
Graphic Design & Production Artwork
- Create, edit, and prepare artwork for screen printing, embroidery, and other apparel decoration methods.
- Use Adobe Illustrator and Adobe Photoshop to develop, edit, and refine customer designs.
- Convert customer-supplied artwork, logos, and images into clean, production-ready vector files.
- Prepare artwork for print and embroidery, ensuring files meet production requirements.
- Review artwork for accuracy, sizing, colour separation, and placement.
- Create digital mock ups showing customers how their designs will look on apparel and promotional products.
- Organize and maintain digital artwork files for easy access and future orders. Customer Service & Order Coordination
- Communicate with customers by email, phone, and in person to understand their design and apparel needs.
- Work with customers through the design approval process, making revisions and adjustments as needed.
- Assist customers with selecting apparel styles, colours, sizes,



and decoration options.
- Provide recommendations on artwork, garment options, and decoration methods based on each project.
- Follow up with customers to finalize designs, approve proofs, and keep orders moving forward.
- Collaborate with the production team to ensure approved artwork is accurate and ready for production. Production
- Strong communication skills and the ability to work well individually.
- Physical stamina to stand for extended periods and lift/move heavy items as needed.
- Knowledge of embroidery machines and software is beneficial.
- Excellent troubleshooting and analytical skills
- Ability to read and understand instructional manuals.
- Ability to multi-task and manage multiple projects accurately, each with critical timelines.
- Previous experience in screen printing and/or embroidery preferred but not required. Willing to train the right candidate Additional Responsibilities
- Assist with general administrative and order coordination tasks as needed.
- Help create graphics and promotional materials for social media and marketing campaigns, as required. Qualifications & Skills
- Proficiency in Adobe Illustrator and Adobe Photoshop.
- Experience creating and editing vector artwork, including converting raster images into vector files.
- Robust understanding of file formats, image resolution, typography, colours,



and graphic design fundamentals.
- Excellent attention to detail and ability to prepare accurate, production-ready artwork.
- Strong communication and customer service skills.
- Comfortable working directly with customers and managing multiple rounds of design revisions.
- Strong organizational skills and ability to prioritize tasks in a deadline-driven environment.
- Ability to work independently while contributing to a small team.
- A positive attitude, willingness to learn, and a practical, solution-oriented approach.
- Excellent English Skills Assets
- Experience in the screen printing, embroidery, promotional products, or apparel industry.
- Basic knowledge of screen printing and embroidery artwork requirements.
- Familiarity with marketing campaigns, social media content creation, and digital marketing. What We're Looking For We are looking for someone who is creative, organized, and comfortable balancing design work with customer interaction. The ideal candidate takes pride in producing quality artwork, enjoys helping customers bring their ideas to life, and understands that clear communication and attention to detail are essential to a successful order. Interested in joining our team? We would love to hear from you Please submit your resume and examples of your design work or portfolio for consideration. Pay: $25.00-$32.00 per hour Expected hours: 32.0 – 40.0 per week

Benefits:
- Casual dress
- On-site parking Ability to commute/relocate:
- Hillsburgh, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
- Graphic Design: 3 years (preferred) Language:
- English (preferred) Work

Location:
In person

📌 Graphic Designer (Hillsburgh)
🏢 Sunnyside Custom Apparel
📍 Hillsburgh