CXAi/NCRi are a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.

About the Role
We are hiring a SaaS Solution Architect to own the technical design of the enterprise CRM and other relatable project that supports our operations. Our SaaS services have been built over seven years, it is a microservices platform (Python/Django, Angular, MySQL, Elasticsearch) that holds customer records, runs account receivable and collections workflows, and integrates with mailers, dialers and credit bureaus. You will be accountable for its architecture: how it is structured, how it connects to everything around it, and how it evolves. We seek someone who excels in adapting to a complex system, understanding its design, and planning a safer transition to a cleaner architecture without disrupting the teams that rely on it daily. What You Will Do Take over and stabilize (first 90 days)
- Run structured knowledge transfer with the outgoing owner and long-standing users and capture design decisions and their reasons as architecture decision records (ADRs).
- Reverse-engineer the as-is architecture: the Django microservices behind the API gateway, the service registry and configuration service, the connector layers (database, search, document, workflow, identity), and the Angular front end.
- Produce current-state artifacts: system context and microservice dependency diagrams, an entity-relationship model of the MySQL schema, Elasticsearch index mappings, and data lineage.
- Assess technical debt and risk; gaps between documented and deployed architecture, undocumented customizations, fragile mailer, dialer and credit bureau integrations, single points of failure, performance limits, and security or compliance gaps.
- Establish baselines for performance, search indexing, data quality and API usage so later changes can be measured. Own the architecture (ongoing)
- Act as design authority for the CRM: review and approve changes to microservice boundaries, the MySQL schema, Elasticsearch index design and BPMN workflow definitions before they ship.
- Own the integration architecture for mailer systems (SMTP or email service), dialer systems, credit bureau connections (REST and legacy SOAP) and client file exchanges, using API-led, resilient patterns with retries, error handling and monitoring.
- Own the data architecture: schema design through the Django ORM, synchronization between MySQL and Elasticsearch, document storage across file system, AWS S3, Azure Blob or on-prem backends, retention and archiving, and data flows to reporting.
- Own the workflow architecture:



BPMN process models, approvals and task flows, and the connector that keeps the workflow engine replaceable.
- Set non-functional requirements and monitor them: availability, performance, scalability, MySQL failover and connection pooling, search throughput, backup and disaster recovery.
- Build security and privacy in by design: SSO through LDAP/Active Directory, SAML and OAuth 2.0, role-based access control, encryption and audit logging, with compliance for debtor data under PIPEDA, CASL and applicable collections regulation.
- Govern environments and releases across services: service discovery, centralized configuration, regression testing, CI/CD where available, and rollback plans. Shape the target state
- Translate requirements from Collections, Operations, Client Services, Compliance and Leadership into solution designs with clear trade-offs, effort and risk.
- Define a target-state architecture and a phased roadmap that retires legacy customizations and pays down technical debt.
- Keep the connector abstraction layers (database, search, document, workflow, identity) genuinely engine-independent, so MySQL, Elasticsearch, storage backends and BPMN engines stay swappable.
- Run options analyses refactor, re-platform, replace or migrate, with total cost of ownership, risk and sequencing.
- Apply build-versus-buy and configure-versus-code discipline to keep the platform maintainable.
- Set design standards and mentor developers, admins and vendors through reviews and guidance. Architecture Domains You Will Own Application Architecture
· Django microservices, API gateway, service registry, configuration service, Angular front end o Component map, service catalog Data Architecture
· MySQL schema and Django ORM, Elasticsearch indexes, document storage, reporting data o ERD, data dictionary, index mappings, lineage map Integration Architecture
· Mailer, dialer, credit bureau and client file integrations over SMTP, REST and SOAP o Integration catalog, interface specs Workflow Architecture
· BPMN process models, approvals, task flows, workflow engine connector o Process catalog, engine integration spec Security & Compliance
· LDAP/Active Directory, SAML, OAuth 2.0, role-based access, audit, privacy and collections regulation o Access model, compliance matrix Infrastructure & Operations
· Environments, release pipeline, cloud and on-prem deployment, resilience, disaster recovery o Workplace map,



runbooks, DR plan Roadmap & Governance
· Target state, decision records, change review o Roadmap, ADR log, review checklist What You Bring Required
- 7+ years in solution, enterprise or platform architecture, including 4+ designing Python/Django-based enterprise platforms or CRM systems.
- Hands-on experience with microservices architecture: API gateways, service discovery, centralized configuration and resilience patterns.
- Demonstrated success assessing and modernizing a mature, heavily customized system with limited documentation.
- Strong data

skills:
MySQL design and tuning, Elasticsearch indexing and search, SQL, ETL, and data quality.
- Integration experience with REST, SOAP, SMTP and file-based exchanges, including legacy systems.
- Security fundamentals: LDAP/Active Directory, SAML, OAuth 2.0, role-based access, encryption and privacy regulation.
- Working knowledge of BPMN workflow engines and process modeling.
- Ability to communicate trade-offs to engineers and executives, and to document decisions through diagrams and ADRs. Nice to have
- Domain experience in collections, receivables management or financial services, including dialer and credit services integrations.
- Angular front-end architecture and reporting with Chart.js or D3.js.
- Cloud and hybrid deployment experience (AWS S3, Azure Blob, on-prem), plus containers and CI/CD.
- Familiarity with Java and Spring Cloud tooling such as Eureka and Config Server.
- Led a CRM migration, consolidation or major re-platforming.
- Architecture certifications such as TOGAF, and experience with vendor management and architecture review boards. How We Will Measure Success
- 30 days: Knowledge transfer complete, stakeholders mapped, and an initial system context and integration diagram drafted.
- 90 days: Current-state architecture documented, risk register ranked, and the first ADRs published.
- 6 months: Target-state architecture and phased roadmap approved, design review and release process in force, and top risks mitigated.
- 12 months: Roadmap in delivery, with measurable gains in reliability, data quality and integration stability, and a reduction in custom code and technical debt. Working With Us You will work closely with IT and Security, Sales, Marketing, Customer Success, Finance, and with the current owner during. You will chair design reviews and have elevated authority over how the platform evolves. Pay: $90,000.00-$100,000.00 per year

Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement Application question(s):
- As this is a hybrid position, are you able to work onsite? Work

Location:
Hybrid remote in Mississauga, ON L4W 5N5

📌 Saas Solutions Architect (Mississauga)
🏢 CXAi
📍 Mississauga