Position Summary The Program Manager provides strategic and operational leadership for the Regional Birthing Program and assigned regional and specialized services. Working in partnership with the Program Director, Program Medical Director, physicians, leaders, team members, patients, families and community partners, the Manager is accountable for safe, high quality, evidence informed and patient and family centered care. The portfolio includes Labour & Delivery, Postpartum, the Birthing Assessment/ Triage Unit, Newborn Care and Infant Feeding Clinics, the Regional Sexual Assault & Domestic Violence Treatment Centre, the Regional Centre for Suspected Child Abuse and Neglect, and the Simcoe-Muskoka Regional Eating Disorders Program. The Manager leads program planning, quality and safety, people and resource management, financial stewardship, operational performance, and continuous improvement across these specialized services while supporting organizational priorities and regional accountabilities.

Key Responsibilities
Clinical and Operational Leadership
- Provide strategic and operational leadership across the assigned portfolio, ensuring services are aligned with OSMH priorities, Ontario Health direction, applicable legislation, accreditation requirements, professional standards, and evidence-informed practice.
- Oversee day-to-day program operations, service delivery, patient flow, staffing, scheduling, and resource allocation to support safe, timely, equitable, and high-quality care.
- Partner with the Program Director, Program Medical Director, physicians, clinical leaders, and interprofessional teams to establish priorities, resolve operational issues, and advance program goals.
- Maintain oversight of clinical policies, procedures, standards, and practices, and ensure they are reviewed and updated to reflect current requirements and leading practices.
- Monitor emerging issues, service pressures, and risks, and implement practical mitigation and escalation strategies.
- Provide leadership during periods of surge, critical incidents, service disruption, and organizational or system change. Quality, Patient Safety and Experience
- Lead and support quality improvement, patient safety, risk management, and patient experience initiatives across the portfolio.
- Monitor, analyze, and report on quality indicators, utilization, patient outcomes, access, program performance, and service trends against established organizational and external benchmarks.
- Collaborate with Quality and Interprofessional Practice, physicians, leaders, and team members to review incidents, identify learning opportunities, implement corrective actions, and sustain improvements.
- Promote compassionate, trauma-informed, culturally safe, equitable, and patient
- and family-centred care across all assigned services.
- Engage patients, families, caregivers, and community partners, where appropriate, to inform program planning, service improvement, and care delivery.
- Support readiness for accreditation, regulatory reviews, audits, and other quality and compliance activities. People Leadership and Professional Practice
- Provide leadership, coaching, mentorship, and performance management to direct reports, fostering accountability, engagement, professional growth, psychological safety, and a high-performing team culture.
- Lead workforce planning, recruitment, onboarding, retention, succession planning, scheduling, and attendance support activities to maintain appropriate staffing and skill mix.
- Establish clear performance expectations, program goals, and measures aligned with OSMH's mission, vision, values, and strategic priorities.
- Support leaders and team members in addressing performance, conduct, attendance, workplace conflict, and development needs in collaboration with People Services and other partners, as appropriate.
- Promote team-oriented practice and ensure care is delivered in accordance with professional, ethical, legislative, and organizational requirements.
- Support education, professional development, and competency maintenance to meet evolving patient, program, and regulatory needs. Financial and Resource Management
- Develop, monitor, forecast, and manage operating and capital budgets for the portfolio, ensuring responsible financial stewardship and alignment with approved plans.
- Analyze financial, staffing, workload, utilization, and performance data to identify variances, risks, and opportunities for improved efficiency and service delivery.
- Allocate and optimize human, financial, equipment, supply, and space resources while maintaining quality, safety,



and operational effectiveness.
- Develop business cases, proposals, and recommendations to support service planning, resource requirements, equipment needs, and program development.
- Ensure appropriate procurement, inventory, and equipment planning practices are maintained within the portfolio. Program Development, Change and Continuous Improvement
- Lead short
- and long-term program planning, service redesign, implementation, and evaluation in response to patient needs, evidence, organizational priorities, and system requirements.
- Identify opportunities to improve access, flow, quality, patient experience, team member experience, and operational performance using data, stakeholder feedback, and quality improvement methodologies.
- Lead and support change initiatives, communicating clearly, engaging stakeholders, assessing readiness, and addressing barriers to successful implementation.
- Develop and evaluate annual objectives, work plans, and performance measures for the portfolio.
- Advance innovation, digital transformation, and standardized practices that strengthen care delivery and regional collaboration. Collaboration, Regional Partnerships and Organizational Leadership
- Build and maintain collaborative relationships with internal departments, physicians, credentialed staff, regional partners, community agencies, patients, families, funders, and other stakeholders.
- Represent OSMH and the assigned portfolio on internal and external committees, working groups, networks, and regional planning tables, as required.
- Support coordinated care pathways, effective transitions, and shared accountability across hospital, community, and regional services.
- Contribute to organizational policy development, strategic planning, leadership initiatives, and cross-functional decision-making while representing the needs of the portfolio.
- Communicate program priorities, risks, outcomes, and recommendations clearly and in a timely manner to the Program Director and relevant stakeholders.
- Perform other related duties as assigned by the Program Director or Senior Leadership. Qualifications Education
- Current registration in good standing with a regulated health professional college required
- Baccalaureate degree in Nursing, Health Administration or related field is required
- Master’s degree in Nursing, Health Administration, Business Administration, or a related field preferred.
- Formal leadership, management, quality improvement, or change management education is considered an asset. Experience
- Minimum of five (5) years of clinical experience within acute care or complex healthcare environment required, with experience in birthing, maternal-newborn, neonatal, paediatric, or related services strongly preferred.
- Minimum three (3) years of progressive leadership experience, including responsibility for team member supervision, performance management, staffing, operational decision-making, and team development is preferred
- Demonstrated experience leading quality improvement, patient safety, service planning, change initiatives, and interdisciplinary teams preferred
- Experience managing operating and capital budgets, human resources, clinical operations, and performance indicators preferred
- Experience in sexual assault and domestic violence services, suspected child abuse and neglect services, eating disorder services, or regional program delivery is considered an asset.
- Healthcare leadership experience within a unionized workplace is preferred. Skills and Traits
- Must be able to meet the physical and emotional responsibilities of the role, including standing and walking for extended periods, frequent and repetitive pushing, pulling, bending, and lifting up to 50 pounds, as well as safely operating equipment.
- Ability to meet the physical demands of the position, as outlined in the Physical Demands Analysis (PDA).
- Demonstrates proficiency in written and verbal communication, with strong interpersonal and organizational skills.
- Provides excellent customer service and contributes positively to teamwork and collaborative working relationships.
- Effectively prioritizes workload, adapts to changing priorities,



and remains composed in fast-paced or stressful environments.
- Works independently with sound judgment, while remaining flexible to meet departmental and organizational needs.
- Demonstrates understanding of, and commitment to, equity, diversity, inclusion, and psychological safety.
- Upholds professionalism, ethical conduct, confidentiality, and respectful interactions.
- Models behaviour aligned with OSMH’s mission, vision, and values.
- Uses required technology and digital tools effectively and demonstrates a willingness to learn new systems.
- Contributes to a culture of safety and continuous improvement by identifying risks, following safe work practices, and supporting quality initiatives.
- Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice.
- Leads with integrity, accountability, and alignment to OSMH’s values
- Builds and supports high-performing, inclusive teams that foster engagement, growth, and wellbeing.
- Communicates clearly, respectfully, and transparently to build trust and collaboration.
- Drives results through strategic thinking, effective decision-making, and continuous improvement.
- Champions change, innovation, and a culture of safety, quality, learning, and psychological safety. Other
- Demonstrates a commitment to ongoing professional and personal development through participation in continuing education and self-directed learning opportunities. Our Team Members Enjoy
- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants
- employee recognition and assistance programs
- a competitive salary and benefits package
- equal opportunities for growth and development Employment Equity OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace. Accommodation in the Workplace Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially. Health & Safety Responsibilities OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement. All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act. Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands. As a condition of employment, new team members are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation. Artificial Intelligence (AI) Use in Hiring at OSMH: Orillia Soldiers’ Memorial Hospital’s (OSMH) may utilize automated screening tools (i.e. questionnaires) to highlight candidates' qualifications; however, OSMH does not involve the use of artificial intelligence (AI) to screen, assess or select applicants. We recommend applying directly through our website as all applications are reviewed by our recruitment team. Closing Statement OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new team members will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment. *If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.*

📌 Interim Program Manager (Orillia)
🏢 Orillia Soldiers' Memorial Hospital
📍 Orillia