1. Job Summary
HR Service Jobs is seeking a knowledgeable, approachable, and employee-focused Human Resources Adviser to provide qualified guidance and support to managers and employees across a wide range of workplace matters. The successful candidate will help promote positive employee relations, support effective people management practices, and ensure that human resources policies and procedures are applied consistently throughout the organisation.

In this role, the Human Resources Adviser will act as a trusted point of contact for employees and managers who require advice on workplace policies, performance management, attendance, employee concerns, conflict resolution, disciplinary procedures, and other employment-related matters. The position requires a balanced approach that considers employee wellbeing, organisational objectives, legal requirements, and fair workplace practices.

The adviser will work closely with HR colleagues, departmental managers, and senior leadership to resolve people-related challenges, improve employee engagement, and support the development of a respectful, inclusive, and productive working environment. The role also involves maintaining accurate employee records, preparing HR documentation, monitoring employee-related trends, and identifying opportunities to improve HR processes.

The ideal candidate will demonstrate strong communication skills, sound professional judgement, confidentiality, and the ability to handle sensitive situations with discretion and impartiality. This is an excellent opportunity for an HR professional who enjoys helping people, advising managers, and contributing to the long-term success of an organisation.

2. Key Responsibilities
Employee Relations and Workplace Support

Provide timely, professional, and confidential advice to employees regarding workplace policies, employment procedures, attendance, conduct, and general HR enquiries.

Support the resolution of employee concerns, interpersonal disagreements, and workplace conflicts through fair, respectful, and practical approaches.

Help managers address employee relations matters consistently and in accordance with established policies and applicable employment legislation.

Assist with grievance procedures, disciplinary processes, workplace investigations, and the preparation of relevant documentation.

Identify recurring employee concerns and recommend appropriate actions to improve workplace relationships and employee satisfaction.

Promote a culture of respect, fairness, inclusion, accountability, and open communication.

Managerial Advice and Guidance

Advise managers on day-to-day people management responsibilities, including performance reviews, attendance management, employee conduct, and team development.

Help managers prepare for difficult conversations, performance discussions, and employee meetings.

Provide guidance on setting clear performance expectations, documenting concerns, and establishing appropriate improvement plans.

Support managers in applying HR policies consistently while considering individual circumstances and business requirements.

Assist with organisational changes, team restructuring, role changes, and workforce planning activities.

Encourage managers to develop effective leadership, communication, coaching, and employee engagement practices.

Performance Management and Employee Development

Support the implementation of performance management processes, including probation reviews, annual appraisals, and performance improvement plans.

Work with managers to identify employee training needs, development opportunities, and potential career progression pathways.

Assist in monitoring performance-related issues and recommending practical solutions to improve employee productivity.

Encourage constructive feedback, professional development, and continuous improvement across teams.

Help coordinate employee engagement initiatives and activities designed to improve morale, collaboration, and retention.

HR Policies, Procedures, and Compliance

Communicate HR policies, procedures, and workplace guidelines clearly to employees and managers.

Support the development, review, and implementation of HR policies in line with organisational requirements and applicable employment laws.

Help ensure that employment-related decisions are documented accurately, fairly, and consistently.

Maintain confidentiality when handling employee information, complaints, disciplinary records, and other sensitive matters.

Assist with HR audits, compliance reviews, and internal reporting activities.

Escalate complex employee relations issues, significant legal risks, or sensitive cases to senior HR colleagues or appropriate specialists.

Recruitment, Onboarding, and Employee Lifecycle Support

Provide HR support during recruitment, selection, offer management, and pre-employment processes.





Assist with employee onboarding, induction programmes, probation monitoring, and integration into teams.

Support internal transfers, promotions, contract amendments, and other employee lifecycle activities.

Help coordinate exit interviews and review employee feedback to identify potential improvements in retention and workplace culture.

Ensure that relevant employee documentation is maintained throughout the employment lifecycle.

HR Administration and Reporting

Maintain accurate employee records, HR databases, case management documentation, and correspondence.

Prepare HR reports covering employee relations cases, absence trends, turnover, performance management, and other relevant indicators.

Support the preparation of letters, meeting notes, investigation records, policy documents, and management reports.

Monitor the progress of HR cases and follow up with managers and employees to ensure timely resolution.

Identify opportunities to improve HR systems, administrative processes, and the quality of employee support services.

3. Required Skills and Qualifications

A bachelors degree in Human Resources Management, Business Administration, Industrial Relations, Psychology, or a related discipline is preferred.

A postgraduate qualification in Human Resources or a relevant professional HR certification will be an advantage.

A sound understanding of HR principles, employee relations, performance management, workplace policies, and employment practices.

Strong written and verbal communication skills, with the ability to explain policies and procedures in clear, accessible language.

Excellent interpersonal skills and the ability to establish trust with employees, managers, and colleagues at different organisational levels.

Strong problem-solving and conflict-resolution skills, supported by sound judgement and a balanced approach.

Demonstrated ability to handle confidential information and sensitive employee matters professionally.

Good organisational skills, attention to detail, and the ability to manage multiple cases and competing priorities.

Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

Familiarity with HR information systems, employee databases, case management tools, and digital documentation platforms.

A commitment to fairness, inclusion, ethical conduct, and continuous professional development.

Equivalent practical experience may be considered where appropriate, depending on the requirements of the position.

4. Experience
The ideal candidate will have experience in human resources, employee relations, HR advisory services, people management support, or a related professional area.

Preferred experience includes:

Approximately 2–5 years of experience in an HR adviser, HR generalist, employee relations, or HR support position.

Experience advising managers on performance, attendance, employee conduct, workplace concerns, and policy interpretation.

Exposure to disciplinary procedures, grievance handling, investigations, and employee documentation.

Experience supporting recruitment, onboarding, employee development, and other HR lifecycle activities.

Familiarity with maintaining confidential employee records and preparing HR reports.

Experience working with HR systems and handling multiple employee enquiries in a timely manner.

Candidates with less experience may be considered for a junior-level opportunity if they demonstrate strong communication skills, a genuine interest in HR, and the ability to learn quickly.

Experience in a multi-department organisation or a fast-paced working environment would be beneficial.

5. Working Hours
Working hours will depend on the organisations operational requirements and the agreed employment arrangement.

Full-time: Typically 35–40 hours per week.

Part-time: Hours agreed according to business needs and the employment contract.

Standard schedule: Usually Monday to Friday during normal business hours.

Flexible working: Flexible start and finish times may be available, subject to role requirements.

Remote or hybrid work: May be considered where the position and organisational policies permit.

Additional hours: Occasional flexibility may be required for urgent employee relations cases, management meetings, or time-sensitive HR activities.

The successful candidate must be able to manage competing priorities, meet deadlines, and provide reliable support during agreed working hours. Final working arrangements,



including location, schedule, and any overtime requirements, will be confirmed during recruitment.

6. Knowledge, Skills, and Abilities
Human Resources Knowledge

Understanding of employee relations, HR policies, performance management, attendance management, and employee lifecycle processes.

Awareness of applicable employment legislation, workplace rights, equality requirements, and organisational compliance obligations.

Knowledge of disciplinary and grievance procedures, employee documentation, and fair workplace practices.

Understanding of employee engagement, workplace wellbeing, organisational culture, and people development principles.

Communication and Interpersonal Skills

Ability to communicate sensitive information tactfully and professionally.

Confidence in advising managers while remaining approachable and supportive towards employees.

Strong listening skills and the ability to understand different perspectives before recommending solutions.

Ability to manage challenging conversations calmly and constructively.

Skill in preparing clear HR correspondence, reports, guidance documents, and meeting records.

Analytical and Problem-Solving Abilities

Ability to assess workplace concerns objectively and identify appropriate next steps.

Confidence in reviewing employee information, identifying patterns, and preparing evidence-based recommendations.

Ability to distinguish routine HR enquiries from complex matters requiring escalation.

Strong attention to detail when reviewing policies, contracts, records, and case documentation.

Ability to balance employee needs with organisational policies and operational priorities.

Professional and Personal Attributes

High standards of integrity, confidentiality, impartiality, and professional conduct.

A supportive and service-oriented approach to employee and manager enquiries.

Strong time management, prioritisation, and organisational abilities.

Flexibility to adapt to changing business needs and emerging HR issues.

A proactive approach to continuous improvement, learning, and professional development.

Ability to work independently while contributing effectively to a collaborative HR team.

7. Benefits

HR Service Jobs aims to offer a professional and supportive working environment. Depending on the employment contract, location, and applicable company policies, potential benefits may include:

Competitive salary aligned with experience, qualifications, and role responsibilities.

Paid annual leave and applicable public holidays.

Access to relevant HR training, professional development courses, and learning resources.

Opportunities to pursue recognised HR qualifications and professional certifications, where supported by the employer.

Potential flexible working arrangements, including hybrid or remote work where available.

Opportunities to participate in HR projects, policy development, employee engagement initiatives, and organisational improvement activities.

A collaborative working environment that values professional respect, confidentiality, and teamwork.

Opportunities for career development into senior HR adviser, HR business partner, employee relations specialist, or HR management positions.

Employee wellbeing initiatives and other workplace benefits, where offered by the employer.

Specific benefits, salary details, leave entitlements, and eligibility requirements will be communicated during the recruitment process.

Benefits should not be considered guaranteed unless confirmed in the formal offer of employment.

8. Why Join HR Service Jobs?
Joining HR Service Jobs as a Human Resources Adviser offers an opportunity to make a meaningful contribution to employee wellbeing, effective management, and organisational performance.

In this role, you will help create positive workplace experiences by supporting employees through important employment matters and equipping managers with the guidance they need to lead their teams effectively. Your work will contribute to fair decision-making, stronger working relationships, and a workplace culture built on trust and accountability.

The position provides opportunities to develop practical expertise across multiple areas of human resources, including employee relations, performance management, HR compliance, employee engagement, and organisational development.

You will have the opportunity to strengthen your advisory skills, build relationships with stakeholders, and expand your understanding of how effective HR practices support business objectives.

HR Service Jobs welcomes professionals who demonstrate empathy, integrity, initiative, and a commitment to continuous improvement. If you enjoy solving workplace challenges, helping people succeed, and providing practical advice that makes a difference, this role could be an excellent next step in your HR career.

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📌 Human Resources Adviser - Manager and Employee Support (Alberta)
🏢 HR Service Jobs
📍 Alberta