Job Overview We are seeking a friendly, confident, and results-driven Part-Time Patient Booking Coordinator to join our team. This role focuses on outbound calling to prospective and existing patients to schedule appointments at Neurologik Rehab. The successful candidate will be comfortable speaking with patients over the phone, explaining appointment options, answering general questions, and encouraging patients to book their appointments. This individual will play an important role in supporting clinic operations by maintaining a consistent outreach process and helping maximize appointment bookings. The ideal candidate has excellent communication skills, a professional telephone manner, and the ability to build rapport with patients while maintaining confidentiality and professionalism. This is a part-time role, with the opportunity to transition into a full-time role.

Key Responsibilities
Outbound Calling & Patient Outreach
- Make outbound calls to prospective and existing patients to schedule appointments.
- Follow up with patients who have expressed interest in the clinic's services but have not yet booked an appointment.
- Contact patients from approved outreach lists to offer appointment availability.
- Explain the clinic's services, appointment options, and booking process.
- Follow up on previous calls and inquiries to encourage appointment bookings.
- Meet established daily and weekly calling and booking targets.
- Maintain a positive, professional, and patient-focused approach during all interactions. Appointment Scheduling & Coordination
- Schedule appointments accurately using Jane, our booking software.
- Confirm appointment dates, times, and relevant booking details with patients.
- Reschedule appointments and manage follow-up calls as needed.
- Maintain accurate records of calls, patient responses, and booking outcomes.




- Identify and communicate scheduling opportunities to help optimize clinic capacity.
- Escalate clinical questions, patient concerns, or requests requiring medical expertise to the appropriate clinic staff. Administrative & Patient Support
- Maintain accurate and up-to-date call logs.
- Follow established scripts, outreach procedures, and communication guidelines.
- Protect patient confidentiality and comply with applicable privacy requirements.
- Work collaboratively with clinic staff to support efficient appointment scheduling and patient flow. Qualifications & Requirements
- Knowledge of Jane App software
- Previous experience in outbound calling, appointment setting, customer service and experience booking appointments in a medical or healthcare setting is an asset.
- Previous experience in medical office setting, either medical office or rehab (physio, chiropractic office)
- Excellent verbal communication skills and a confident, professional telephone manner.
- Comfortable making a high volume of outbound calls and speaking with a variety of individuals.
- Strong interpersonal skills with the ability to build rapport and handle objections professionally.
- Goal-oriented, persistent, and motivated by achieving booking targets.
- Ability to work independently while following established processes and procedures.
- Commitment to maintaining patient confidentiality and professionalism.

What We Offer

- Flexible part-time hours.
- A supportive and qualified healthcare environment.
- Clear performance expectations and booking targets.
- An opportunity to contribute directly to the clinic's growth and patient access.

How to Apply
If you are an outgoing, organized, and motivated individual who enjoys speaking with people, we would love to hear from you. Please submit your resume and a brief introduction to [email protected] Pay: $25.00-$28.00 per hour Expected hours: 20.0 per week Work

Location:
In person

📌 Patient Booking Coordinator (Langley)
🏢 Neurologik Rehab
📍 Langley