## Responsibilities
- Warranty management: Oversee the end-to-end warranty claims process, from initial customer submission and validation to investigation, resolution, and final settlement.
- Administration: Maintain productive administrative processes to support the sales and commercial teams, including order processing, invoicing queries, and customer inquiries.
- Training Management: Conduct needs assessments to identify knowledge and skill gaps within the commercial and customer-facing teams. Manage Technical Trainer position.
- Digitization: Lead the strategy and implementation of digital tools and platforms to transform the customer support experience.
- Technical Support: Act as a key escalation point for critical customer issues, managing client relationships and ensuring high levels of satisfaction and retention.
- Act as main point of contact for major projects, when assigned.
- Other duties as assigned. ## Competencies
- 3-5 years of relevant work experience.
- Heavy Equipment Technician (HET) Journeyperson Certificate or a related Engineering Technology degree.
- Previous experience in Heavy Equipment business.
- Great attitude that will fit with the Liebher team, highly dynamic, functional team.




- A passion for learning and adapting to a constantly evolving industry. ## Our Offer
- Extensive benefits with employer paid premiums starting day 1
- $5,000 annual License Bonus
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- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3,000 annual allowance for continuing education
- International training & development work opportunities for select roles
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- Top of the line equipment
- And much more Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sophia Jager. One Passion. Many Opportunities. ## The company The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries. ## Location Liebherr-Canada Ltd. 10440 267 ST T7X 6A2 Acheson, AB Canada (CA) ## Contact Sophia Jager Sophia.
[email protected]

📌 Business Operations Manager (Acheson)
🏢 Liebherr Group
📍 Acheson