Job Title: Salesforce Platform Support Analyst

Location:
Toronto, ON Work Arrangement: Hybrid (3 days/week) Employment Type: Full-Time Emp. Rate: CAD 120-130K/Year Domain: BFSI Application Deadline: Nov. 15th, 2026

Skills:
- Strong hands-on experience in Salesforce Data cloud/ Loyalty cloud/Marketing cloud with solid technical knowledge of platform architecture and functionality.
- 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
- Experience in L3 production support , incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
- Hands on experience in Apex coding .
- Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
- Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
- Experience troubleshooting APIs, data integrations, SQL queries,



and upstream/downstream application issues.
- Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
- Robust technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
- Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
- Willingness to provide hands-on production support, including rotational on-call support when required. EEOC Compliance: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. DISCLAIMER AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

📌 Salesforce Platform Support (Toronto)
🏢 Pacer Group
📍 Toronto