Director of Operations Reports to – Executive Director Primary Role The Director of Operations is a key member of the Foothills Creative Beginnings (FCB) leadership team, providing operational oversight for FCB administrative technology, facilities and organizational management. This position guides FCB operations to ensure effective operations. The Director of Operations works collaboratively with the leadership team to develop, implement and improve systems, policies, technology, facilities and administrative practices that support across all areas of FCB. Oversees administrative and technology functions to ensure resources, infrastructure and operations align with strategic priorities. Duties include: Strategic and Organizational Leadership
- Develop and monitor operational objectives aligned with strategic priorities.
- Develop policies, procedures, and systems that strengthen organizational performance. Work collaboratively with the FCB leadership team. Administration and Office Operations
- Ensure efficient front reception, registration, and administrative processes.
- Establish standards for records management, documentation, and regulatory compliance.
- Develop systems for workflow management and operational accountability.
- Ensure compliance with FOIP, PIPA, Alberta Education and Childcare requirements, and organizational policies.
- Oversee internal communications, documentation standards, and reporting systems.
- Coordinate operational support for meetings, events, and organizational initiatives. Technology and Systems Leadership
- Lead the organization's technology strategy and roadmap.
- Oversee Microsoft 365, SharePoint, cloud services, business applications,



and collaboration platforms.
- Ensure secure and effective system administration and user access management.
- Direct technology implementation projects, upgrades, migrations, and integrations.
- Support cybersecurity initiatives, risk management, and data protection practices.
- Ensure technology systems support staff productivity and service delivery.
- Oversee IT support services, ticket management processes, and user training initiatives.
- Establish standards for data governance and system documentation.
- Support reporting and data analysis for operational and strategic decision-making.
- Ensure accurate maintenance of organizational databases and reporting systems. Facilities, Assets, and Resource Management
- Manage organizational facilities, equipment, technology assets and inventory
- Develop asset management and lifecycle replacement plans.
- Ensure safe, functional, and welcoming work environments.
- Coordinate maintenance, repairs, renovations, and service contracts.
- Lead business continuity and operational risk management planning. Leadership Responsibilities
- Provide direct supervision, support, coaching and performance management to administrative and technology personnel.
- Support professional development planning.




- Foster a culture of service excellence and innovation.
- Ensure operational support for recruitment, orientation, and staff development. Skills and Abilities:
- Robust strategic leadership and project management capability.
- Exceptional interpersonal and relationship-building skills.
- Excellent verbal and written communication.
- Technology leadership and digital transformation knowledge.
- Change management and process improvement expertise.
- High level of integrity, professionalism, and confidentiality.
- Ability to balance strategic priorities with operational details.
- Demonstrated ability to lead diverse teams and multiple priorities simultaneously.

Requirements:

- Bachelor's Degree in Business Administration, Management, Information Systems, Public Administration, or related fields.
- An equivalent combination of education and experience may be considered.
- 3-5 years experience managing administrative operations or operational initiatives.
- Experience leading, coaching, and developing a team.
- Experience within nonprofit, education, childcare, or human services environments is considered an asset. Hours of Work: This is a site based full-time permanent position. The primary work location is in NE Calgary. This position works 8:30-4:30 pm Monday-Friday with some evening and weekend work required. This position will require driving and the ability to lift 25 lbs. Expected hours: 37.5 per week

Benefits:
- Casual dress
- Company events
- On-site childcare
- On-site parking
- Paid time off
- RRSP match Work

Location:
In person

📌 Director of Operations (Calgary)
🏢 Foothills Creative Beginnings
📍 Calgary