Job Summary This position is responsible for working with the public to help people find services and make changes to help improve their lives. The Outreach Worker is responsible for working directly with vulnerable or at-risk individuals who are affected by mental health issues or addictions, live in poverty, face homelessness and/or marginalization. Issues presented to this position may be varied and complex and require a outstanding degree of discretion. The Outreach Worker provides information to employees on serving vulnerable populations. The Outreach Worker is responsible for working with community organizations and community members to develop collaborative connections to address the needs of patrons and potential patrons who face barriers to library service. This position is responsible for working with the public and de-escalating difficult situations. The Outreach Worker will assess risk and evaluate threats posed by patrons who exhibit challenging behaviours, including risks that range from direct verbal abusive behaviour, verbal or physical threats to more indirect threats (such as threats of legal action). This position works on-site at SPL locations as well as off-site for designated shifts. Key Duties 1. Meeting with Patrons/Clients: Works with patrons to identify individual needs and issues and provide appropriate information, support, referrals and advocacy. Works to build relationships with members of vulnerable populations (such as people in crisis or at risk of crisis, street-involved young people, people facing homelessness, poverty, addictions and or mental illness) without judgement. 2. Employee Training & Development: Works collaboratively with SPL managers, teams and other employees to build capacity and skill in working with patrons who face marginalization.



This position will take a leadership role in teams that aim to reduce barriers to service for the public. 3. Work with Community Organizations: Builds and maintains relationships with community organizations that serve populations that face marginalization, including working with security contractors, community support officers, emergency medical technicians and the police to find collaborative approaches to supporting individuals in the community. This may involve meeting with external partners, visiting other agencies, sitting on external committees and attending community meetings. 4. Incident Response: The Outreach Worker will assist in identifying and resolving urgent safety and risk management issues on an individual basis using de-escalation techniques and non-violent intervention. 5. Outreach: The Outreach Worker participates in library programs and events outside the library walls. Qualifications
- Social Work degree from a recognized post-secondary institution.
- A valid RSW with the Saskatchewan Association of Social Workers.
- Minimum two years’ experience within the past five years, including working with at-risk people and people facing homelessness, poverty and/or marginalization.
- Ability to travel independently to and between SPL activities and locations as needed.
- Possess a valid driver’s license and access to a vehicle.
- Ability to stand, sit, walk around for long periods.
- Ability to lift, push, pull and move up to 10 kg.
- Demonstrated knowledge, skills and abilities in the stated accountabilities and competencies. Criminal Record Check: Yes Vulnerable Sector Check: Yes Educational / Credential Verification: Yes (For external candidates)

Job Type
Full-time Pay: $70,598.16-$84,285.84 per year Work

Location:
In person

📌 Outreach Worker (Saskatoon)
🏢 Saskatoon Public Library
📍 Saskatoon