Job Summary The Building & Leasing Manager coordinates building operations and leasing activities, supporting responsive service, organized property records, and positive customer relationships. This role combines administrative work, customer service, sales, and property management to keep daily processes moving smoothly. For onsite option: The purpose of this position is to provide consistent, on-site operational support to improve building efficiency, tenant satisfaction, and response times, while reducing reliance on external resources for routine issues. Responsibilities
- Leasing & Administration
· Conduct unit viewings and manage leasing processes
· Complete renewals and maintain leasing documentation
· Ensure timely and accurate paperwork Tenant Support & On-Call Response
· Act as first point of contact for tenant concerns
· Provide on-call support (e.g., lockouts, urgent issues)
· Assess and triage maintenance concerns before escalation Maintenance Coordination
· Reduce unnecessary maintenance calls by resolving minor issues
· Provide real-time reporting on building concerns (e.g., leaks, equipment issues)
· Coordinate access and support for contractors when required Building Operations
· Manage elevator bookings and lock-offs for moves
· Conduct unit inspections (move-in/move-out and periodic)
· Direct cleaning staff for vacant suites and ensure readiness Tenant Engagement
· Support and organize tenant engagement initiatives
· Foster a sense of community within the building Requirements
- Tenant leasing experience
- Sound knowledge of Residential Tenancies Act
- Excellent marketing and tenant management skills
- Excellent communication skills both written and verbal
- Strong customer service and phone etiquette
- Demonstrated integrity on personal as well as skilled level
- Ability to interact with a wide range of people
- Excellent planning, organizational and time management skills
- Excellent problem-solving, negotiation and conflict resolution skills
- General understanding of basic plumbing, electrical and carpentry
- Ability to work a flexible schedule including evenings, early morning and weekends as needed
- Must successfully complete a security clearance
- Accredited Resident Manager (ARM) status and/or reasonable experience as a resident manager or related field
Benefits:
- Dental care
- Disability insurance
- Life insurance
- On-site parking Work