Job Overview The Front Desk Concierge plays an important role in supporting the overall wellness experience at La Mar Wellness. As one of the first points of contact for clients, this position helps create an workplace that feels calm, welcoming, organized, and thoughtfully cared for from arrival through departure. This is a client-facing role for someone who brings previous experience in customer service, reception, hospitality, wellness, or a similar professional environment. We are looking for someone with a mature mindset, strong judgment, and the ability to remain composed, flexible, and solutions-focused when the clinic is busy or unexpected situations arise. At La Mar Wellness, client experience comes first. We are a young and growing company, which means every team member plays a role in helping the clinic function well. We have a supportive, collaborative team culture and value people who are willing to pitch in, take initiative, and help with the day-to-day tasks that keep the space running smoothly. Responsibilities
- Welcome clients warmly and professionally as they arrive and depart.
- Help create a calm, seamless, and supportive experience throughout each client visit.
- Respond to phone calls, inquiries, and appointment-related questions with professionalism and care.
- Assist with booking support, scheduling questions, and general client requests.
- Communicate relevant information clearly between clients, practitioners, and team members.
- Maintain an organized, polished, and welcoming front desk and reception environment.
- Support routine clinic operations, including laundry, dishes, linens, tidying, restocking, and helping keep treatment and shared spaces client-ready.




- Monitor regular daily tasks and help ensure they continue moving throughout the day rather than waiting for direction.
- Help manage routine concerns with discretion, patience, and sound judgment.
- Stay calm and organized during busy periods while prioritizing client needs and clinic flow.
- Anticipate where support may be needed and step in where appropriate.
- Represent La Mar Wellness with warmth, professionalism, maturity, and a strong commitment to client care. Skills & Qualifications Required Previous experience in a client-facing role such as reception, hospitality, customer service, healthcare, wellness, or a similar professional environment is strongly preferred. The ideal candidate will demonstrate:
- A mature, professional, and dependable approach to work.
- Strong customer service and interpersonal skills.
- Explicit and confident communication both in person and over the phone.
- The ability to stay calm and composed under pressure.
- Valuable judgment and the ability to handle routine concerns independently.
- Strong organizational skills and attention to detail.
- The ability to manage multiple priorities while maintaining a welcoming presence.
- Reliability, discretion, and respect for client privacy.
- A proactive mindset and willingness to notice what needs to be done.
- A collaborative attitude and willingness to pitch in with both front desk and general clinic tasks.



Experience with booking software, point-of-sale systems, wellness or spa environments, and multi-line phone systems is considered an asset. Multilingual or bilingual communication is also an asset. Our Team Culture La Mar Wellness is a growing company with a supportive, collaborative team culture and a shared commitment to exceptional client experience. Because we are still growing, roles are not rigidly siloed. We value team members who are comfortable contributing wherever needed, whether that means helping a client at the front desk, folding laundry, restocking supplies, clearing dishes, or helping another team member during a busy period. We believe a strong client experience is created collectively. Everyone contributes to the feeling of the space, the flow of the clinic, and the level of care our clients receive. We value people who are proactive, respectful, emotionally mature, dependable, and able to contribute to a calm and professional environment even during busy or challenging moments. Your Impact The Front Desk Concierge helps set the tone for the entire La Mar Wellness experience. From the way a client is greeted, to how questions are handled, to whether the clinic feels organized and cared for, thoughtful front desk support has a direct impact on both clients and practitioners. This role is ideal for someone who understands that exceptional wellness care extends beyond the treatment room and is created through every interaction, every detail, and the willingness of the team to work together. Pay: $17.60-$22.00 per hour Expected hours: 25.0 – 30.0 per week

Benefits:
- Flexible schedule
- On-site parking Work

Location:
In person

📌 Front Desk Concierge (Burlington)
🏢 Marisa Mohammed RMT
📍 Burlington