This employer is hiring an Enterprise Core Customer Success Manager to partner with key clients, ensuring they maximize value from the technology platform and achieve their operational goals. The Role
• Serve as the primary long-term partner for top clients, guiding them through platform customization, adoption, and best practices following implementation.
• Collaborate cross-functionally with sales, support, engineering, and product teams to address customer needs and resolve complex challenges.
• Facilitate executive business reviews and strategic workshops to align on goals, evaluate success metrics, and recommend operational improvements.
• Mentor team members and champion company standards for customer success and collaboration.

What You'll Need
• 4+ years of experience in a senior customer success, account management,



or strategic consulting role, with enterprise software experience preferred.
• Demonstrated ability to build trust and communicate effectively with a diverse range of stakeholders, from day-to-day users to executive leadership.
• Strong problem-solving skills with experience supporting technical products in a fast-paced environment.
• Bachelor’s degree from a 4-year institution. What's On Offer
• Annual OTE salary range of $109,650 – $141,900 USD.
• Adaptable remote working model supporting diverse team needs.
• Comprehensive health coverage, parental leave plans, and professional development stipends. Apply via Haystack today

📌 Customer Success Manager (Canada)
🏢 Haystack
📍 Canada