Position Overview: We are seeking a highly organized, customer-focused, and detail
- oriented Customer Service Clerk & Coordinator to join our team in the kitchen and vanity manufacturing industry. The successful candidate will be responsible for coordinating service appointments, managing deficiency and warranty work, communicating with home builders, homeowners, and installers and providing administrative support to ensure service requests are handled efficiently and completed in a timely manner. The role requires excellent communication skills, strong organizational abilities, and the ability to manage multiple service requests while maintaining a high level of customer satisfaction. Requirement:
· Previous experience in customer service, scheduling, administration
· Proficiency in using Microsoft Office Excel and Word
· Robust verbal and written communication skills
· Ability to work independently and part of a team

Key Responsibilities

· Answer incoming service calls and respond to customer inquiries in a professional and timely manner
· Respond to any emails the same day and retain correspondence for backup to files.
· Communicate with home builders, homeowners, installers and internal departments regarding service requests , deficiencies, and warranty concerns




· Coordinate service calls based on urgency, location, availability and customer requirements
· Monitor scheduled appointments and provide updates on appointment schedules, service progress, and outstanding issues.
· Ensure installers & service technicians provide proper documentation on each day ensure jobs are completed as scheduled
· Order any parts required for the service from the shop (i.e. Cabinets, doors, panels, countertops, etc.)
· Create, enter and manage PO work orders for deficiencies, warranty claims, and other service-related issues
· Track work / service orders from initial request through scheduling , completion and final closeout.
· Ensure all required information is documented in the service computer application.
· Order any parts required for the service from the shop (i.e. Cabinets, doors, panels, countertops, etc.)
· Maintain filing system and other administrative duties
· Review reports that come back from the service technicians, write up any orders for new parts that are required Pay: From $45,000.00 per year

Experience:
- customer service: 1 year (preferred) Language:
- English (preferred) Work

Location:
In person

📌 Customer Service Clerk (North York)
🏢 Oakdale Kitchens
📍 North York