Customer Service and Sales Support Administrator

Location:
Strathroy, Ontario Employment: Permanent, Full-Time Schedule: Monday to Friday, 8:00 a.m. to 4:30 p.m. Compensation: $24.00 to $27.65 per hour, based on qualifications and experience. Additional consideration up to $28.85 per hour for fully bilingual English/French candidates. About ROBAR Industries We often take for granted that water will be there whenever we turn on a faucet. Behind the scenes, manufacturers, engineers, and contractors all play an important role in delivering clean water to our communities and managing wastewater. Since 1958, ROBAR Industries has grown to become one of Canada's largest manufacturers of pipe connections and fittings for the waterworks industry. Headquartered in Greater Vancouver, British Columbia, we expanded to the south shore of Montreal, Quebec, in 1994 and have since added manufacturing operations in Southwestern Ontario in 2022 and 2025. We're proud of the role our products play in helping communities across Canada and around the world maintain their water infrastructure. We're Growing Our Strathroy Team We're looking for a dependable, organized, and customer-focused individual to join our Strathroy team as a Customer Service and Sales Support Administrator. This permanent, full-time position offers an opportunity to gain experience across several areas of our business. Initially, the role will focus primarily on accounting and administrative support before transitioning toward a full time customer service and sales support position over approximately 12 to 18 months. You'll work alongside our accounting, customer service, and sales teams, helping keep daily operations running smoothly while developing your knowledge of our products, customers, and processes. This is an in-office position at our Strathroy, Ontario location. Remote and work-from-home arrangements are not available. Accounting & Administrative Support During the initial phase of employment, these responsibilities will make up the majority of your workday.
- Process accounts payable invoices and maintain accurate records.
- Prepare and issue customer invoices.
- Review and reconcile freight and transportation invoices.




- Prepare and issue purchase orders to vendors and intercompany locations.
- Upload and attach invoices, packing slips, and other documents within our ERP system.
- Maintain organized records and assist with filing and general data entry.
- Answer incoming telephone calls and direct inquiries to the appropriate team members.
- Provide general administrative support as required. Customer Service & Sales Support These responsibilities will become the primary focus of the position as you continue to develop your product knowledge and experience with our customers.
- Respond to customer inquiries by telephone and email.
- Provide product pricing and general product information to customers.
- Process customer orders accurately and efficiently.
- Prepare and send order confirmations.
- Assist customers with order status, shipping updates, and product-related questions.
- Work closely with our Outside Sales Team to support customer requests and resolve issues.
- Coordinate with internal departments to ensure orders are processed and customer needs are addressed.
- Deliver friendly, knowledgeable, and professional customer service.
- Maintain the ability to provide accounting and administrative backup when required. What We're Looking For We're looking for someone who brings a positive attitude, strong organizational skills, and a willingness to learn.
- Minimum 2 years of experience in an office-based customer service, sales support, accounting, or administrative role.
- High school diploma or equivalent. Post-secondary education in business, accounting, or a related field is an asset.
- Strong computer skills, including proficiency with Microsoft Office, particularly Excel and Outlook.
- Excellent written and verbal communication skills.
- Strong attention to detail and a commitment to accuracy.
- Ability to manage multiple priorities in a busy office environment.




- Comfortable working independently while contributing to a team.
- Self-motivated, dependable, and willing to take initiative.
- Adaptable, resourceful, and willing to pitch in wherever needed.
- A genuine interest in helping customers and resolving problems. *Additional Assets*
- Experience with ERP or business management software.
- Previous experience in manufacturing, industrial distribution, or a related industry.
- Familiarity with accounts payable, invoicing, purchasing, or order processing.
- Experience supporting customers in a business-to-business environment.
- Fluency in both English and French. Interested in Joining Us? We're looking for someone who enjoys working with people, takes pride in their work, and is comfortable juggling multiple priorities in a busy office environment. If this sounds like you, we'd like to hear from you. Applicants must currently reside in Canada and be legally authorized to work in Canada. ROBAR Industries is unable to provide immigration sponsorship for this position. While we welcome applications from qualified candidates across Canada, preference will be given to applicants currently residing in Southwestern Ontario. Relocation assistance is not available. This posting is for an existing vacancy. Artificial intelligence (AI) is not used to screen, assess, or select candidates for this position. Applications will be reviewed by ROBAR management, with interviews conducted by selected members of our management team. We sincerely thank everyone who applies. Due to the anticipated volume of applications, only candidates selected for an interview will be contacted.

Job Type
s: Full-time, Permanent Pay: $24.00-$27.65 per hour

Benefits:
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off Ability to commute/relocate:
- Strathroy, ON N7G 4L9: reliably commute or plan to relocate before starting work (required) Application question(s):
- Do you currently reside in Canada and can you attend an interview in-person the week of November 9th, 2026? Language:
- English (required)
- French (preferred) Work

Location:
In person

📌 Customer Service and Sales Support Administrator (Strathroy)
🏢 Robar Industries
📍 Strathroy