First-Contact IT Support Specialist (Regina)

First-Contact IT Support Specialist (Regina)

01 Nov
|
Saskatchewan
|
Regina

01 Nov

Saskatchewan

Regina

Saskatchewan Ltd. is seeking a front-line IT Support Analyst to serve as the first point of contact for service requests across a large enterprise environment.

You will diagnose and resolve desktop, server, network, hardware and software issues, aiming to fix at least 80% on first contact. This quick-paced service desk emphasizes SLAs: Grade of Service 90%+, speed of answer under 10 seconds on average, and low abandonment.

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📌 First-Contact IT Support Specialist (Regina)
🏢 Saskatchewan
📍 Regina

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