Plumbing & HVAC Service Technician JPS Furnace & Air Conditioning Who We Are At JPS Furnace & Air Conditioning, we recognize the importance of investing in and developing our people. We believe our employees deserve opportunities to expand their knowledge, strengthen their skills, and advance their careers. In return, our customers deserve the highest level of service, professionalism, and workmanship. We take great pride in the culture we have built and recognize that our employees are the foundation of our success. Hard work, dedication, accountability, and a commitment to excellence are valued and recognized at JPS. We are looking for an experienced professional who takes pride in their trade, values teamwork, and shares our commitment to delivering exceptional customer experiences. Position Description Are you an experienced Plumbing & HVAC professional looking to join a dynamic, supportive, and customer-focused team? JPS is seeking a skilled Plumbing & HVAC Service Technician with strong troubleshooting, diagnostic, repair, and installation capabilities. This position is suited to an experienced technician who is confident working with residential plumbing and HVAC systems and can independently manage service calls from initial diagnosis through completion. Residential boiler installation experience is a mandatory requirement for this position. Candidates must have demonstrated hands-on experience installing residential boiler systems and be comfortable working with hydronic heating applications. The successful candidate must be capable of independently managing all aspects of a service call, including diagnosing the problem, communicating findings, presenting appropriate solutions, obtaining customer approval, and completing the necessary repairs or installations. We are looking for someone who understands that being a successful service technician involves more than technical ability. Solid customer relationships, sound decision-making, accountability, and the ability to represent JPS professionally in every customer interaction are equally important. Duties & Responsibilities This position will include, but is not limited to, the following:
- Visit customers' homes to assess, diagnose, and resolve residential plumbing and HVAC concerns accurately and efficiently.
- Troubleshoot, diagnose, repair, and install residential plumbing and HVAC systems.
- Diagnose and repair residential furnaces, air conditioning systems, hot water tanks, tankless water heaters, boilers, and related equipment.
- Perform residential boiler installations, including hydronic heating systems and associated components.
- Independently manage service calls from initial assessment through diagnosis, customer communication, approval, and completion.
- Identify opportunities to recommend appropriate repairs, upgrades, and replacement solutions based on the customer's needs.
- Clearly communicate findings,



recommendations, and available repair or replacement options to customers.
- Provide accurate recommendations and help customers make informed decisions without unnecessary pressure.
- Deliver exceptional customer service while creating positive and lasting customer relationships.
- Build customer confidence through professionalism, honesty, transparency, and quality workmanship.
- Take ownership of assigned calls and responsibilities, demonstrating sound judgment and accountability.
- Manage service calls, time, and resources effectively throughout the workday.
- Prepare accurate and detailed invoices and collect customer payments when required.
- Maintain a clean, organized, and appropriately stocked service vehicle.
- Follow company procedures, safety requirements, and established quality standards.
- Demonstrate dependability, reliability, professionalism, and punctuality.
- Work effectively both independently and as part of a team.
- Participate in ongoing training and professional development. *Responsibilities outlined in this

job description
may evolve or change based on the needs of the company and departmental priorities.
* Required Skills & Qualifications
- Minimum three years of experience in residential plumbing and HVAC service.
- Demonstrated hands-on experience with residential boiler installations is mandatory.
- Strong troubleshooting, diagnostic, servicing, repair, and installation abilities across residential plumbing and HVAC systems.
- Experience with residential furnaces, air conditioning, hot water tanks, tankless water heaters, and hydronic heating systems.
- Proven ability to independently manage service calls with minimal supervision or direction.
- Ability to accurately diagnose problems, develop appropriate solutions, communicate recommendations, and complete the required work.
- Strong mechanical aptitude and problem-solving abilities.
- Highly self-sufficient, with a proactive approach to identifying and resolving problems.
- Strong decision-making skills and the ability to take ownership of responsibilities.
- Excellent time-management and organizational skills, with the ability to prioritize responsibilities effectively.
- Strong communication and customer-service skills.
- Ability to establish trust and confidence with customers through professionalism, honesty, and transparency.
- Comfortable presenting repair and replacement options and explaining the value of recommended work.




- Professional and respectful when interacting with customers, coworkers, and other members of the JPS team.
- Dependable, accountable, and committed to delivering quality workmanship.
- Physically capable of performing the requirements of residential plumbing and HVAC service work.
- Valid Class 5 Driver's Licence with a minimum of three years of driving experience.
- Clean driver's abstract demonstrating responsible driving habits.
- Ability to provide a satisfactory police/background check.
- Willingness and enthusiasm to participate in ongoing training and continuous learning. Physical Requirements
- Ability to lift and carry up to 50 pounds.
- Ability to stand, walk, bend, kneel, climb, and work in various positions for extended periods.
- Ability to perform work in residential mechanical rooms, basements, utility spaces, and other environments commonly encountered during plumbing and HVAC service work. Why Choose JPS? Positive and Inspiring Culture Our employees are our greatest asset. We believe in creating an environment where people feel valued, respected, supported, and heard. Through our open-door policy and commitment to teamwork, we strive to make JPS a place where employees genuinely enjoy coming to work. Career Growth & Development We believe in investing in our people. Personal and professional development are important parts of our culture, and we encourage our employees to continually expand their knowledge, develop their abilities, and pursue new opportunities. Your success is our success. Competitive Employee Benefits Enjoy extended health and dental coverage, along with a healthcare spending account, helping ensure you and your family are well taken care of. Exceptional Leadership At JPS, we believe strong leadership makes a difference. Our leaders are committed to supporting, encouraging, and developing their teams while providing the direction and resources necessary for everyone to succeed. We believe in leading by example, maintaining high standards, and recognizing the contributions of our people. Join a Team That Values Your Experience At JPS, we recognize that experienced tradespeople bring tremendous value to our organization. We want individuals who take pride in their work, contribute positively to our team, and are motivated to continually improve. We are looking for someone who doesn't simply want a job, but wants to be part of a team where their experience, independence, professionalism, and contributions genuinely matter. If this sounds like the right opportunity for you, we would welcome the opportunity to meet you.

Job Type
s: Full-time, Permanent Pay: $40.00-$60.00 per hour

Benefits:
- Company car
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care Work

Location:
In person

📌 Journeyperson Plumber (Calgary)
🏢 JPS Furnace & Air Conditioning
📍 Calgary