Support Faire customers through phone, chat, and email in a hybrid Customer Experience Associate contract focused on explicit solutions. Apply customer service experience and CRM expertise across changing support needs.

As a Customer Experience Associate, you will support Faire’s brand and retailer partners during an approximately 90-day temporary contract. After training, business requirements may determine whether you work across phone, chat, or email. The position emphasizes customer service, problem-solving, communication, and accurate customer interaction records.

Key Responsibilities:

- Provide real-time support through phone, email, and chat
- Address customer questions and concerns promptly and effectively
- Manage interactions using Zendesk, Kustomer, Salesforce, or similar CRM tools




- Track communications accurately and meet performance metrics
- Participate in training, knowledge sharing, and peer support

Requirements:

- Customer service experience, preferably phone-based support
- Excellent verbal communication for complex customer interactions
- Proficiency with CRM and customer support tools
- Strong problem-solving skills and effective solution development
- Ability to work hybrid, with three office days weekly

Bring customer service, CRM, and problem-solving skills to Faire’s hybrid support team serving entrepreneurs through multiple channels.

📌 Hybrid Customer Support Associate (Kitchener)
🏢 Faire Wholesale
📍 Kitchener