Lead global knowledge governance and training at Manulife in Waterloo, Ontario, using content quality, facilitation, and learning design skills. This hybrid role supports employees and service teams.

The Global Knowledge Governance Lead supports Global People Services through accurate, accessible knowledge and capability-building initiatives. You will review knowledge assets, guide content owners, develop learning resources, and facilitate training for diverse audiences. The work supports adoption of processes, technologies, and service delivery models.

Key Responsibilities:

- Govern employee-facing knowledge content and related processes
- Review assets against quality, accessibility, and publishing standards
- Conduct audits and manage content lifecycle activities




- Coach authors on knowledge management practices
- Monitor metrics and improve user experience

Requirements:

- Experience in knowledge management, training, learning, or HR operations
- Experience creating and maintaining operational documentation
- Experience applying content governance or quality review processes
- Robust facilitation, presentation, and communication skills
- Experience collaborating with subject matter experts

Bring knowledge governance, training delivery, and stakeholder collaboration skills to strengthen employee enablement at Manulife in Waterloo.

📌 Global Knowledge Governance Lead (London)
🏢 Manulife
📍 London