Support TD customers in French and English from the office-focused Montréal contact centre. Use listening skills and banking knowledge to provide personalized assistance.

As a Bilingual Contact Centre Representative in Canadian Banking, you will handle inbound account inquiries and resolve customer concerns. You will recommend TD products or services, deliver trusted advice, and make interactions easier. The position includes 37.5 hours weekly at 7250 Mile End.

Key Responsibilities:

- Assist inbound customers with account inquiries and concerns
- Resolve questions at the first point of contact
- Recommend appropriate TD products, services, and solutions
- Meet customer experience, advice, quality, compliance, and productivity goals
- Participate in ongoing training and coaching support

Requirements:

- High school diploma or equivalent
- French and English bilingual proficiency
- Exceptional listening skills and customer-focused curiosity
- Ability to navigate multiple systems and screens accurately
- Integrity managing sensitive information under compliance guidelines

Bring bilingual communication, empathy, digital literacy, and banking service skills to TD’s Montréal contact centre team.

📌 Bilingual Banking Contact Centre Representative (Montreal)
🏢 TD Bank Group
📍 Montreal