Coordinate home care scheduling in Edmonton using communication, problem-solving, and multitasking skills within a fully on-site contact center. Support clients, families, and care providers.

CBI Home Health seeks Care Access Representatives for full-time, 40-hour weekly schedules. You will manage direct-care staffing for Personal Support Workers, Health Care Aides, and Nurses. The work includes chats, calls, data entry, intake, scheduling requests, issue resolution, and continuity of care.

Key Responsibilities:

- Use scheduling software to assign care providers accurately
- Meet calls, chats, quality, and visit-scheduling KPIs
- Communicate with clients, families, and care providers
- Update scheduling databases, records, and care plans
- Follow legislation, agreements, policies, and procedures

Requirements:

- Minimum Grade 12 education
- At least two years’ customer service, scheduling, or coordination experience
- Microsoft Office and scheduling software proficiency
- Keyboarding speed of 35–45 words per minute
- Availability for rotating shifts Monday through Sunday

Bring organized scheduling, transparent communication, and problem-solving skills to CBI Home Health’s Edmonton care access team.

📌 Care Access Representative Edmonton
🏢 CBI Home Health
📍 Edmonton