iScope Concussion & Pain Clinics is seeking a Patient Educator to join our Rehabilitation Services team. In this role, you will help patients leave their neurology consultation with a clearer understanding of their recommended care and the steps to access it.

Working with physicians, rehabilitation providers and administrative teams, you will be a dedicated contact for patients as they learn about iScope services, arrange appointments and follow through on recommendations. This role is primarily in-clinic, based in Surrey with travel to Langley.

What You Will Do

Meet with patients after neurology consultations to explain documented physician recommendations, available services and next steps.

Provide approved concussion and rehabilitation education, handouts and resources in clear, accessible language.

Explain standard ICBC processes and approval requirements using clinic resources, and direct coverage questions through the appropriate channels.





Help patients book recommended services and follow up when appointments or coordination needs remain outstanding.

Maintain accurate records in InputHealth and Jane EMR and coordinate with physicians, triage, booking and rehabilitation teams.

Recognize questions requiring clinical advice and refer them to the appropriate physician or regulated clinician.

Contribute to improvements in patient resources and care coordination workflows.

What You Bring

Experience in a healthcare, rehabilitation or multidisciplinary clinic setting.

A compassionate communication style and the ability to explain information clearly to patients.

Strong organization, attention to detail and follow-through, with valuable judgment about when to seek guidance.

Patient education or care coordination experience is preferred. Experience with concussion rehabilitation, ICBC processes, InputHealth or Jane EMR is an asset.

📌 Patient Educator (Surrey)
🏢 Rise People
📍 Surrey