Customer troubleshooting and client communication define this Client Services Representative position at Kastle Systems. Support assigned customers while resolving requests with urgency and care.

Kastle Systems seeks a Client Services Representative to serve as a daily business contact for assigned customers. The position requires customer service judgment, technical and analytical skills, clear communication, and professional writing. You will help clients understand company capabilities, represent their goals internally, and learn Kastle’s property technology and managed security services.

Key Responsibilities:

- Respond to clients promptly while following Kastle policies and standards
- Resolve client issues and requests efficiently and satisfactorily




- Coordinate with internal teams on projects and potential issues
- Communicate company offerings and capabilities to clients
- Represent client goals and interests within the organization

Requirements:

- Bachelor’s degree or one to three years’ customer service experience preferred
- Explicit speaking voice and excellent telephone manner
- Professional writing and organizational skills
- Ability to manage multiple competing priorities
- Technical, analytical, troubleshooting, and critical thinking skills

Bring customer-first service, problem-solving judgment, and clear communication to Kastle Systems’ client support team.

📌 Client Services Representative Kastle Systems (Calgary)
🏢 Kastle Systems International
📍 Calgary