Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!Our core valuesIntegrity – We do what’s right, even when no one is looking.Improvement – We do it well. Then we do it better.Caring – We put ourselves in others’ shoes.Authenticity – We like people, not pretense.Determination – We kick down walls.Trail is seeking an experienced, hands-on Director of Warehouse & Service Operations to drive operational excellence across our BC warehouse and service network. This is a true ownership role. You will be accountable for the performance, productivity, safety, and financial outcomes of three warehouse facilities and a dedicated Service Operations team responsible for reverse logistics, product repairs, parts procurement, and Return-to-Vendor (RTV).Success in this role requires a leader who is equally comfortable on the floor and in the data —someone who works closely with their teams, drives disciplined execution, optimizes payroll and productivity, prevents product issues, and delivers excellent service outcomes. This role partners closely with Delivery, Sales, Purchasing, Finance, Health & Safety,



and Technology to support business growth and operational excellence.What You’ll OwnWarehouse OperationsLead end-to-end warehouse operations including receiving, storage, picking, staging, customer pickups, and outbound loadingOptimize labor deployment, schedules, and workflows to drive productivity and payroll efficiencyEnsure strong inventory controls, FIFO compliance, and high cycle-count accuracyReduce damages, write-offs, and inefficiencies through proactive prevention and root-cause analysisMaintain protected, clean, and well-organized facilities that meet or exceed safety and compliance standardsService Operations (Reverse Logistics & Repairs)Own Service Operations, including reverse logistics, product repair, parts procurement, and RTV executionImprove repair turnaround times and service efficiency while maintaining customer service excellence Focus on preventing repeat product issues through upstream improvements and supplier collaborationMaximize Service Operations income while managing cost-to-serveEnsure RTV and supplier recovery programs are executed accurately and on timeLeadership & People DevelopmentLead, coach, and develop warehouse and service leadership teams through regular engagement and performance managementBe a visible, floor-present leader who sets standards, reinforces accountability, and recognizes strong performanceBuild succession plans and support recruiting to ensure the right talent is in placeFoster a culture of ownership, continuous improvement, and pride in workmanshipPerformance & Financial ManagementOwn and actively manage KPIs, including:Cycle counting accuracyCost-to-serve and cost-to-moveProduct damages and write-offsFIFO complianceInventory turns (returns and service)Product

📌 Director Of Warehouse And Service Operations (Delta)
🏢 Trail Appliances BC
📍 Delta