Salesforce expertise drives this Business Systems Analyst role, partnering with business and technical teams to gather requirements and design solutions.

As a Salesforce BSA, you will support delivery across Salesforce projects. The work includes requirements documentation, user stories, process flows, and stakeholder coordination. You will collaborate with developers and architects on scalable solutions while supporting testing, UAT, and production validation.

Key Responsibilities:

- Gather and document requirements, user stories, and process flows
- Work with developers and architects on scalable solutions
- Support UAT, testing, and production validation activities
- Coordinate stakeholders across business and technical teams
- Analyze reporting, dashboards, data, and integrations

Requirements:

- Five or more years as a BA or BSA
- Four or more years of Salesforce experience
- Experience working in Agile or Scrum environments
- Experience with JIRA and Confluence tools
- Salesforce certifications and banking domain experience

Apply Salesforce analysis, stakeholder communication, and solution delivery skills across business and technical project teams.

📌 Salesforce Business Systems Analyst (Toronto)
🏢 Cognizant Technology Solutions
📍 Toronto