It's how people build wealth, stability, and community. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started. Opendoor uses data, technology and AI to make buying and selling a home simple. As Senior Operations Manager, you’ll lead our Home Safety team to protect people and vacant homes across our US portfolio and reduce losses from fraud and misuse. Working with Legal, Operations and engineering partners, you’ll strengthen day-to-day operations and use AI and automation to improve how the team works. Own the direction and performance of Home Safety operations. Set priorities based on risk, customer impact and financial loss. Set clear expectations and help the team build sound judgment and consistent ways of working. Track response times and case quality, and address delays or problems. Help the team assess evidence, decide what action to take and involve Legal, law enforcement or other partners when needed. Coordinate incident response with Legal, field operations and security vendors. Set transparent expectations for vendors, review the quality of their work and address performance problems. Use investigation findings and operating data to identify recurring problems. Work with Finance and other partners to understand losses, improve safeguards and measure whether changes are working.



Partner with program management and Engineering on tools for case management, reporting, home access and monitoring. Check their accuracy, apply human judgment where needed and help the team use them effectively. Experience investigating fraud, abuse or similar risks. Experience managing and developing a team. You’ve set performance expectations, coached people through difficult work and improved team results. You’ve balanced competing priorities, managed workloads and maintained quality as demands changed. Hands‑on experience building and using AI workflows. You can explain findings and uncertainty, recommend action and recognize when to involve Legal or other authorities. Bonus points Experience in property operations or protecting physical assets, including addressing fraud or unauthorized occupancy. Experience helping teams use security and monitoring systems to identify problems and respond effectively. We're looking for team members who are enthusiastic about an in-office culture — people who want to build alongside others and not from a distance. This role is based in one of our talent hubs where we welcome everyone 5 days a week with the requirement of Mo, Tu, Th, Fri. 132,000.00
- 165,000.00 CAD per year (CA) If your background aligns with our mission but your compensation expectations differ from the posted range for this position, we still encourage you to apply, our talent team frequently evaluates candidates for other open roles or levels across the organization. #

📌 Senior Operations Manager, Home Safety (Canada)
🏢 Open Door
📍 Canada