This role is essentially the heart of our customer experience division. You will oversee communication with pet parents, support our concierge teams, help solve client concerns before they become problems, and ensure every interaction reflects the premium Pawsome experience. Serve as a primary point of contact for pet parent clients Build long-term trusted relationships with clients Ensure clients feel supported, heard, and cared for Handle client questions, scheduling concerns, service requests, and follow-ups Create a luxury-level customer experience across every interaction Concierge Operations Support Help oversee daily service logistics and troubleshooting Ensure concierge notes, profiles,



and service details are accurate Monitor service quality and client satisfaction Assist with onboarding new clients into the Pawsome ecosystem Customer Experience Leadership Help develop systems and standards that improve the client journey Support retention and relationship-building initiatives Help ensure fast response times and organized communication Support training and consistency around customer service standards Assist in maintaining WhatsApp, CRM, scheduling, and communication systems Hospitality-minded with a premium customer service approach Customer service leadership Concierge, hospitality, luxury service, or client experience roles Experience working remotely and independently Pet industry experience is a strong asset Experience using CRM, scheduling, or communication tools Bonus

Skills:
Speaking French is a strong asset Experience in premium service brands or hospitality environments Familiarity with fast‑paced service operations You genuinely enjoy helping people You want to help build something modern, premium, and quick‑growing Fully remote position Flexible and collaborative environment

📌 Concierge Relationship Coordinator (Canada)
🏢 Pawsome
📍 Canada