01 Nov
|
Vancity (2.0)
|
Canada
01 Nov
Vancity (2.0)
Canada
Direct contact centre operations for Vancity at Surrey Central, combining workforce planning, service quality, and member-focused leadership. This hybrid, full time permanent Senior Director role leads enterprise contact centre operations and transformation. You will translate priorities into measurable results while modernizing workforce management, reporting, quality, IVR, routing, automation, and digital capabilities. Partner across technology, digital, product, and operations 10+ years progressive contact centre leadership experience Experience across people, financial, risk, and member outcomes Experience modernizing workforce planning and service capabilities Knowledge of compliance, privacy, fraud, and continuity Bring operational leadership, workforce strategy, and service modernization experience to Vancity’s member-centred contact centre transformation. #
📌 Senior Director Contact Centre Operations (Canada)
🏢 Vancity (2.0)
📍 Canada