Customer Experience Representative-Remote Ontario Work Schedule: M-F 8-4:30 pm EST. This position will interact with external and key customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals. Communicate directly with key customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies. Research, document and administer product warranty programs including credits, replacements and return material authorizations. Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, as required. Represent the organization daily through customer contact and relationship-building. Work with internal departments to enable accurate account management and resolution of customer issues. Gather information for measurement, analysis and reporting. Make all necessary modifications and updates in the business systems to support all company processes. Meet all service level agreements as set by management. Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety. Knowledge, Skills and Abilities Minimum 2 years related customer service /industry experience Ability to communicate in a qualified, positive, courteous manner at all times with all levels of customers, clients, visitors and employees. Understand basic customer needs and expectations to provide prompt effective resolution to requests. Ability to communicate solutions to customers in ways they can understand and implement. Excellent written and verbal communications skills with the ability to apply problem solving techniques.



Working knowledge of Microsoft Office and manufacturing operating systems. Post-Secondary Education / equivalent years of experience preferred You’re seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching. Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion. Competitive base salary Health, dental and other insurance coverage, helping you "be safe, be healthy" Community involvement and opportunities to give back so you can "serve others, not yourself" Bonus Eligible: Yes {LIP 5%} Equity Eligible: No Holiday & PTO Pay Eligible: Yes Overtime Eligible: Yes Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. Privacy Policy We are Allegion.

📌 Client Services Rep/Office Services (Canada)
🏢 Allegion
📍 Canada