As Director, Product Management, you will define strategy and drive execution across Lightspeed's Instore Selling product portfolio, shaping key differentiators across services, AI-driven insights, and the broader customer experience. You will translate customer and market insights into a compelling, multi-year vision, align senior stakeholders and cross functional teams around strategic priorities, and build capabilities and operating models needed to deliver measurable merchant and business impacts. Beyond leading individual product teams, you will connect strategy across multiple product areas, identify portfolio-wide opportunities and challenges, and make strategic trade-offs that maximize customer and business value. You will bring demonstrated experience setting strategy at a scale materially larger than a single product or team, having shaped direction across a broad portfolio, platform, business unit, or company-level domain. Guide investment and prioritization decisions using customer insights, data, market dynamics, competitive intelligence, and business outcomes. Partner with cross-functional leaders to identify opportunities for growth, revenue, customer satisfaction, and operational efficiency. Address systemic challenges across teams and hold the organization accountable for customer and business outcomes. Elevate product management practices, organizational capabilities, and operating models across the business. Communicate complex customer, market, and business challenges clearly to drive decisions and action. Strengthen customer and retailer empathy across the organization while balancing speed, quality, and long-term value. Significant product management experience within software or technology companies,



with a proven track record of delivering measurable business and customer impact across multiple product areas. Demonstrated experience setting and executing strategy at a portfolio, platform, business unit, or organizational level, beyond the scope of a single product or team. Strong strategic and portfolio management capabilities, with the ability to prioritize investments, navigate trade-offs, and make high-impact decisions across multiple planning horizons. Experience leading through product leaders and managers, including hiring, developing, coaching, and building high-performing teams and leadership capabilities. Deep understanding of modern product management practices, including product discovery, delivery, experimentation, and outcome-based planning. Ability to translate customer insights, market trends, competitive intelligence, and business objectives into clear product strategies and measurable outcomes. Proven ability to influence and collaborate effectively with stakeholders at all levels, from individual contributors to executive leadership, across Engineering, Design, Sales, Marketing, Operations, Finance, Legal, and other functions. Exceptional strategic thinking and judgment, with the ability to connect customer needs, market opportunities, product investments, and organizational priorities. Strong customer advocacy and empathy for the needs and challenges of retailers and other local businesses.



A flexible work environment that empowers you to do your best work A culture that celebrates performance Versatile paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Training opportunities to grow your skills and career Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $220,000 to $250,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off. Lightspeed uses artificial intelligence-enabled tools to support certain aspects of the recruitment process; Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montrea

📌 Head of Product Management- REMOTE (Canada)
🏢 Lightspeed Commerce
📍 Canada