Salary: $55,000 – $58,000 per year

Job Summary This position is responsible for assigned territories and will be involved in all facets of the sales operations support and order management functions. The CSR provides outstanding customer service, support, and follow-up to ensure a positive customer experience for both internal and external customers. Responds to inbound customer communications by phone, and email in a polite and effective manner within a fast-paced environment. Responsible for communication to customers and Sales Agents regarding purchase order changes, pricing variances, shipping status, availability and being pro‑active to any potential challenges. Assists customers in submitting wholesale orders, returns, exchanges and warranty claims. Manages and maintains customers' expectations utilizing reports and identifies and communicates supply and demand challenges. Partners with Demand and Logistics team to maximize shipment potential to ensure on time shipping and delivery of product. Maintains standards of business including, but not limited to: order entry and turnaround time for communications. Collaborates with Sales Team to ensure customer requirements are being met and to address any opportunities to improve business. Partners with Customer Operations and warehouse on a consistent basis to maintain services to an account. Fill rates, shipping information, labelling and ship methods are imperative to maximize quick turnaround time to a customer. Consistently meets/exceeds customer service standards.



Actively increase customer satisfaction; owns and resolves customer problems, proactively anticipates issues and offers solutions. Participates in team/departmental events and community volunteer efforts. High School Diploma or GED Required Minimum one (1) year experience in a customer service role preferred Travel Required: No Advanced verbal and written communication skills, as interaction with our customers will largely be over the phone and email. Ability to respond to complex customer service situations with empathy. Proficient computer skills and comfort using Microsoft Office Suite. Previous experience with SAP a plus. Previous EDI experience an asset. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal and has donated more than $18 million to non‑profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. #

📌 Customer Support/Office Operations (Brampton)
🏢 keenfootwear
📍 Brampton