Manager Customer Experience Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences. Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives. Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed Collaborate with One TD partners to help all customers in a way that suit their needs best Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience Administer complex daily branch administrative duties Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly Undergraduate degree and/or over 3 years of relevant work experience Proficiency in software tools including MS Office, and internet application Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way A go-getter with strong organizational,



planning and time management skills A agile leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive perks plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. We do our best to communicate outcomes to all applicants by email or phone call. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

📌 Product Owner, Digital Support (Canada)
🏢 Fidelity Investments
📍 Canada