ABOUT US

The Radius Group provides leading-edge life safety and security solutions with an unmatched service experience throughout Canada and the United States. Our purpose is simple and meaningful: to create safe communities.

THE OPPORTUNITY

The Business Systems Integrator is responsible for designing, administering, integrating, securing, supporting, and continuously improving TRG's SharePoint, Microsoft 365, and business application environment. The role's primary focus is SharePoint Online and Microsoft 365, including the company intranet, department sites, information architecture, permissions, platform administration, adoption, and end-user training. The role also administers and supports ERP, HubSpot, internal applications, and system integrations, working directly with business stakeholders to understand needs, workflows, and pain points and translate them into practical, supportable technology solutions. In addition, the Integrator supports cybersecurity, identity, and access controls across Entra ID, MFA, Conditional Access, endpoint and data protection, security monitoring, vulnerability follow-up, and cybersecurity awareness. Strong documentation and governance are expected across all supported platforms. The position reports to the IT Manager, has no direct reports, works closely with business users, development resources, vendors/MSPs, and security partners, and may participate in after-hours support for urgent cybersecurity or critical system issues.

KEY RESPONSBILITIES

SharePoint & Microsoft 365 (40%)

- Design, build, configure, publish, and maintain the company intranet and department SharePoint sites, including information architecture, hub/site structure, modern pages, navigation, web parts, libraries, lists, metadata, views, search, and content lifecycle standards.
- Administer standard Microsoft 365 services including Teams, Microsoft 365 groups, licensing, user provisioning, selected Exchange Online settings, SharePoint permissions, and routine service health and platform administration.
- Coordinate SharePoint content migration, testing, launch, ownership, governance, access administration, adoption, support, and ongoing optimization with department owners and business users.
- Develop and deliver SharePoint/Microsoft 365 end-user training, department-owner training, user guides, adoption support, and knowledge transfer so business teams can effectively use and maintain the solutions.

Systems, Applications, Integration & Process Improvement (30%)

- Administer and support ERP, HubSpot, internal applications, and other assigned business systems, including standard configuration, user access, troubleshooting, vendor coordination, and recurring issue resolution.
- Work directly with business stakeholders to understand system needs, pain points, workflows, priorities, desired outcomes, acceptance criteria, data/security considerations, dependencies, and support requirements, and translate them into practical technology and process improvements.
- Coordinate application integrations, data flows, dependencies, vendors/developers, testing, and practical automation using Power Automate, PowerShell, APIs, or other approved tools where appropriate.
- Coordinate UAT, business validation, release readiness, communications and training, rollout, post-production support, adoption feedback, defects, and corrective actions so changes are usable, supportable, and aligned with business needs.

Cybersecurity, Identity & Access Control (20%)





- Support and administer approved security controls across Entra ID, MFA, Conditional Access, identity risk, privileged roles, guest/external access, Intune security/device compliance, Microsoft Defender, Purview/DLP, and related Microsoft 365 security capabilities.
- Perform first-line security monitoring, alert review, triage and investigation, incident support and escalation, security hardening, and follow-up on recurring or high-risk events using established playbooks and change controls.
- Support vulnerability scanning and remediation tracking, privileged and major access reviews, Zero Trust implementation, cybersecurity roadmap activities, risk/gap tracking, and coordination with vendors, MSPs, and security partners.
- Support and deliver cybersecurity awareness and end-user training, including phishing awareness, secure technology practices, security policy education, security communications, and reporting on participation or risk trends.

Documentation & Governance (10%)

- Maintain current system and site inventories, ownership and permission records, configuration notes, change records, SOPs, runbooks, support procedures, decision logs, architecture/system documentation, and operational handover materials.
- Maintain practical governance standards for SharePoint, Microsoft 365, business applications, integrations, cybersecurity, and identity/access, including ownership, access, sharing, change, privacy, records, security, and support requirements.
- Ensure major changes and exceptions have appropriate approvals, testing evidence, documentation, support ownership, operational handover, and escalation to the appropriate owner before closure.
- Perform periodic documentation and governance reviews, identify outdated or missing records and control gaps, and track corrective actions with transparent owners, priorities, and target dates.

OUR IDEAL CANDIDATE

Required Qualifications and Experience

- Post-secondary education in Information Systems, IT, Computer Science, Business Technology, Cybersecurity, or equivalent practical experience.
- Approximately 4-6 years of relevant hands-on experience across SharePoint/Microsoft 365 administration, business application support, systems integration, process improvement, or a comparable business systems role, with practical exposure to identity and cybersecurity operations.
- Strong hands-on experience designing, building, administering, and supporting modern SharePoint Online sites or intranets, including pages, navigation, web parts, libraries/lists, metadata, search, content migration, permissions, ownership, governance, and end-user adoption.
- Working experience with Microsoft 365 administration, including Teams, groups/licensing, user provisioning, SharePoint administration, selected Exchange Online settings, service health, and end-user support/training.
- Experience administering or supporting ERP, CRM/HubSpot, internal applications, SaaS tools, vendors, integrations/data flows, testing, releases, troubleshooting, requirements gathering, workflow analysis, process improvement, and UAT.




- Practical working knowledge of cybersecurity, identity, and access controls such as Entra ID, MFA, Conditional Access, Microsoft Defender, Intune security/device compliance, Purview/DLP, identity risk, privileged access, security alerts, vulnerability remediation, incident support, or security hardening.
- Strong written and verbal communication, end-user training, documentation, organization, troubleshooting, ownership, and ability to manage multiple priorities; willingness to participate in after-hours support for urgent cybersecurity or critical system issues when required.

Preferred Qualifications

- Microsoft 365, SharePoint, Power Platform, identity, security, or related certifications, or equivalent practical experience, are assets rather than mandatory requirements.
- Experience with Power Automate; Power Apps, PowerShell, API/REST integration, or other approved automation and integration tools is an asset.
- Experience designing or supporting a company intranet or multi-department SharePoint rollout, including content-owner training, adoption, permissions, and governance.
- Experience with ERP, CRM, and event management/monitoring systems such as Sedona Office, HubSpot, PandaDoc, Immix, Manitou, or similar business applications.
- Exposure to Microsoft Defender, Intune, Purview/DLP, Fortinet, SIEM/log monitoring, vulnerability-management tools, cybersecurity awareness platforms, incident-response processes, or security vendor/MSP coordination.

WHY OUR TEAM LOVES WORKING HERE

- Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
- Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
- Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
- Vibrant Team Culture: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
- Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
- Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

Pay: $85,000.00-$95,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Ability to commute/relocate:

- Richmond, BC V6W 1J5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have hands-on experience administering SharePoint Online and Microsoft 365 in a professional workplace? If yes, briefly describe what you were personally responsible for managing.

Work Location: In person

📌 Business Systems Integrator (Richmond)
🏢 The Radius Group
📍 Richmond