Job Summary

We are looking for an organized, detail-oriented Customer Order and Operations administrator to support our day-to-day business operations. This role is responsible for managing the customer order process from receipt through to shipment and invoicing. The successful candidate will handle entry, coordinate shipping and deliveries, prepare customer invoices, maintain accurate records and provide administrative support to ensure the smooth and efficient operation of the business. The ideal candidate is dependable, highly organized, comfortable working independently and has robust computer skills, including experience with QuickBooks. We are looking for someone who takes pride in accuracy, follows through on commitments and enjoys keeping things running smoothly.

Responsibilities:

- Receive, review and process incoming customer orders accurately and efficiently
- enter customer orders and maintain up-to-date customer information in QuickBooks
- coordinate order fulfillment, shipping arrangements, and delivery schedules
- prepare shipping documentation, packing slips, and other related paperwork
- generate customer invoices and process billing transactions using QuickBooks




- monitor order status and follow up on outstanding orders, shipments and customer inquiries
- maintain accurate records of customer transactions, invoices, shipments and payments
- assist with accounts receivable activities and follow up on outstanding invoices as required
- communicate with customers, suppliers and shipping providers to resolve order and delivery issues
- provide general administrative support and assist with other operational activities as required

Skills

- previous experience in order processing, office administration, customer service or a similar role
- experience using QuickBooks, particularly for invoicing and customer account management
- strong computer skills and proficiency with Microsoft Office
- excellent attention to detail and a high degree of accuracy
- strong organizational and time management skills
- ability to work independently, prioritize tasks and manage multiple responsibilities
- a positive, dependable, and solutions-oriented approach

Pay: $37,600.00-$66,400.00 per year

Work Location: Hybrid remote in London, ON N6E 2Z9

📌 Customer Order and Operations Administrator (London)
🏢 BCD Compass
📍 London