Our Woodstock and Grand Falls locations are looking for a friendly, organized and patient-focused Bilingual Patient Services Coordinator to join our team.

We are passionate about creating confident smiles and positive patient experiences. As one of the first points of contact for our patients and families, the Patient Services Coordinator plays an important role in making every visit feel welcoming, organized and seamless.

Whether you have previous dental or orthodontic experience or are bringing strong customer service and administrative skills from another setting, we provide training and ongoing support to help you build your skills and feel confident in the role.

What We Offer:

- Competitive compensation
- Comprehensive benefits package for you and your family
- Generous paid time off, including vacation, sick time, bereavement, snow days and statutory holidays
- Orthodontic care considerations for employees and eligible family members, subject to program guidelines
- Opportunities for career growth and advancement within a national orthodontic network

Key Responsibilities:

- Welcome patients and families and create a warm, positive experience at every visit
- Answer incoming calls, emails and other patient inquiries in a friendly and professional manner
- Schedule, confirm and manage patient appointments
- Communicate with patients and guardians regarding appointments, treatment and office policies
- Support new patient bookings and collect required patient and insurance information
- Maintain accurate patient records and ensure documentation is entered into patient charts
- Act as a liaison between patients, the Orthodontist and other dental providers as required
- Prepare letters, forms and other patient-related documentation




- Enter patient contracts and assist with treatment-related administrative processes
- Collect and process patient payments
- Assist with recurring payments, daily deposits and end-of-day reconciliation
- Monitor the schedule, identify potential concerns and work with the Lead or Manager to keep the day running smoothly
- Follow up on missed appointments and assist with rescheduling patients
- Support clinic promotions, patient programs and other practice initiatives
- Maintain a clean, welcoming and organized reception and patient lounge area
- Complete required reports, tracking sheets and administrative checklists
- Work collaboratively with the clinical and administrative teams to maintain an efficient, positive and patient-centered environment
- Travel between the Woodstock and Grand Falls locations as required

What We’re Looking For:

- Bilingual in English and French
- Previous dental or orthodontic office experience is an asset, but not required
- Previous customer service or administrative experience
- Excellent interpersonal and communication skills
- Friendly, skilled and patient-focused approach
- Strong organizational and time management skills
- Comfortable using computers and learning new software programs
- Solid attention to detail
- Dependable and collaborative team player
- Ability to manage multiple priorities in a busy clinical environment

Location: Woodstock & Grand Falls, New Brunswick

This is a full-time, in-person position and may require travel between both clinic locations.

If you are looking to grow your career while helping create a welcoming and positive experience for patients throughout their orthodontic journey, we would love to hear from you. Apply today!

Benefits:

- Dental care

Language:

- French & English (required)

Work Location: In person

📌 Bilingual Patient Services Coordinator (Grand Falls)
🏢 Daia Orthodontics
📍 Grand Falls