BARISTA- Second Cup

Our baristas interact with and create lasting, genuine relationships with every customer, encouraging and earning their loyalty and repeat business.

Product preparation and knowledge

- Making drinks, including blender and espresso based beverages
- Serving food
- Creating merchandise gifts
- Preparing product information to customers

Selling

- Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g. food, merchandise, cafe cards, etc.)
- Is aware of all current promotions, initiatives and communications

Cleaning and organizing

- Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)
- Re-stocking product (e.g. beans, cups, merchandise)
- Equipment maintenance and calibration (espresso machine, grinders, strip dispensers)

Cash handling

- Completing sale with guests, using cash, debit/credit, gives
- Follow business procedures for handling voids and cash handling mistakes
- End of shift reconciliation of cash and register records

Experience Delivery

- Providing consistent, individualized customer attention
- Acting in a friendly, approachable manner
- Demonstrating passion and confident for Second Cup brand
- Adhering to dress code and always punctual

Knowledge and Experience

- Understanding feature and benefits of all Second Cup products
- Memorizing drink recipes
- Face-to-face customer complaint issues
- Equipment breakdowns
- Maintaining coffee freshness standards while also controlling waste
- Suggestive selling
- Multi tasking (e.g. cleaning, restocking, deliveries with consent guest interactions)




- Use of multiple electronic payment systems
- Customer service experience; Cash handling, retail or for serv experience preferred
- Selling skills

Personal characteristics and competencies

- Excellent customer service skills - Positive, caring attitude
- Committed to delivering superior quality- Obsessed with the quality of work and goes above and beyond every day; truly cares about people; considers our customers in everything they do
- Focused on being accountable - Responsible for own actions; doesn’t over-promise ; is focused on solutions; admits to and learns from mistakes
- Displays coffee passion and is an ambassador for our brand - Drives towards our goals with sense of urgency; takes pride in what they do
- Competitive spirit - Delivers on expectations established; takes work seriously, not themselves; plays to win- in a positive way!; cares about our partners and the success of others
- Team and community minded - Focused on common goals; support and respects others and their differences; values relationships
- Authentic - Honest, fair and acts with integrity; treats people as they want to be treated; collaborative and communicative
- Innovative - Open to and embrace new ideas; gathers facts and tests out new ideas; action oriented; does what it takes to get best results quickly and with gusto; looks for change and says “bring it on”

Additional information (Working Conditions)

- Standing for extended period of time
- Some lifting required (between 5lbs to 25 lbs)
- Exposure to noise (blenders, espresso machine), heat (steam from espresso machine)

Job Type: Full-time

Work Location: In person

📌 Barista (Dieppe)
🏢 Second Cup
📍 Dieppe