Job Title: Customer Service Representative

Overview of Company:

Mr. Rooter is a leading plumbing and drain cleaning company with a reputation for providing exceptional service to residential and commercial customers. Our team of professionals is dedicated to providing the highest level of customer satisfaction.

Job Description:

As a CSR, you will be the first point of contact for our customers. Your primary role will be to provide excellent customer service by effectively answering inquiries, resolving issues, and scheduling service appointments.

Salary: $18.00-$26.00

Shift Available: 9:30-6

Key Responsibilities:

· Answer customer calls and respond to emails in a professional and timely manner.

· Provide information about our services and products to customers.

· Schedule and coordinate service appointments.

· Respond to customer complaints and provide appropriate solutions.

· Maintain a record of customer interactions, transactions, comments, and complaints.

· Provide feedback on the efficiency of the customer service process.

· Ensure customer satisfaction and provide qualified customer support.

· Stay updated on new products and services to accurately inform customers.

· Work closely with the team to meet or exceed customer service goals.

· Resolve customer complaints in a timely and professional manner.

· Document customer interactions in our system accurately.





Required Skills and Qualifications:

· High school diploma, additional certification in Office Management is preferred.

· Ability to multitask and work in a fast-paced environment.

· Strong attention to detail and organizational skills.

· Customer service experience is an asset.

· Proficient in Microsoft Office and data entry skills

· Proven customer support experience or experience in a similar role.

· Familiarity with the plumbing industry is preferred.

· Strong phone handling skills and active listening.

· Excellent communication and problem-solving skills.

· Proficiency in Microsoft Office Suite and experience with Service Titans.

· Ability to remain professional and courteous under pressure.

Note: This job requires excellent communication and problem-solving skills, as well as the ability to multitask in a fast-paced environment. The successful candidate will have a strong attention to detail and organizational skills. Customer service experience is an asset, and proficiency in Microsoft Office and data entry skills are required.

Pay: $18.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Customer Service Representative (Cambridge)
🏢 Mr. Rooter Plumbing
📍 Cambridge