Position Overview

The Guest Services Representative/Night Auditor will be responsible for performing the Night Audit; minimum of two days per week at the Idlewyld Inn & Spa in London from 11:00 pm to 7:00 am. But does not limit to working additional shifts including morning and/or afternoon shifts when needed.

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Job Purpose

The face of our boutique hotel and ensure that all guests have a memorable experience.

To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.

Essential Job Functions

- Responsible for welcoming guests through check-in and out of hotel, receiving payment, correcting account and reservation discrepancies
- Creating and cancelling reservations and act as the main liaison between the guest and the hotel
- Promptly and effectively deal with guest complaints and requests.
- Reconciliation of the day's transactions
- Performing the closing of the day in Maestro PMS system at the hotel.
- Performs the completion of the Night Audit Check-list and ensures the Night Audit Functions are completed and all reports distributed in a timely manner
- Input financial reports for management
- Deliveries to guest's rooms
- Security walks inside and outside of property
- Provide support and solutions to guest concerns or situations and ensure follow-up action is taken.
- Follow all required hotel & company policies
- Maintain good communication and working relationships with all hotel departments
- Establish and build relationships with guests to ensure all service expectations are exceeded
- Comply with company safety policies,



procedures and guidelines

Requirements

- Available to work weekdays, weekends and flexible to work various shifts/days, nights based on business requirements
- Excellent planning and organizing skills
- Excellent leadership, interpersonal and communication skills
- Ability multi-task and meet deadlines
- Positive attitude
- Ability to work under pressure
- Ability to work alone and work with all team members in a skilled and courteous manner
- Professional, detail-oriented and works well in a fast-paced environment
- Previous experience as a Front Desk or Night Auditor within a hotel industry an asset
- Maestro experience and/or computer skills an asset
- Be eligible to work within the Canada

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Idlewyld Inn & Spa welcomes diversity and inclusion in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. To request more information on our accessibility policies or to discuss any accommodations you may require in order to participate in the recruitment process (including alternate formats of materials or accessible meeting rooms) contact Alon Gurman, [email protected]

Job Type: Part-time

Pay: From $19.50 per hour

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- Customer service: 2 years (preferred)

Work Location: In person

📌 Night Auditor/Front Desk Agent (London)
🏢 Idlewyld Inn
📍 London