Job (Calgary): Theatre Calgary
- Box Office Manager The Box Office Manager is an experienced box office professional who will have extensive box office and sales knowledge as well as strong fluency in the Tessitura CRM (or similar) environment. Reporting to the Senior Manager of Patron Services, this position will manage and support the day to day operations of the Theatre Calgary Box Office. They will administer and oversee the ticketing portion of the CRM platform, manage ticket and subscription sales for all shows, and maintains a smoothly efficient ticketing and patron experience for all Theatre Calgary audience members. Works within Tessitura CRM and TNEW e-commerce platform to manage and implement the annual season setup of all performances, subscriptions, pricing, sales campaigns/appeals, subscription rollover, promotions, discounting, etc. within the system to given deadlines and to ensure effective subscription and ticket purchasing for patrons both via our box office team and our online purchase path. Oversees all facets of all box office sales campaigns, including but not limited to: annual subscription renewal, single ticket sales, promotional and discounted sales initiatives, etc. Monitors and updates all Box Office and ticketing related information within the Tessitura and TNEW environments to support changes and improvements throughout the season. Coordinates with the Senior Manager of Patron Services to develop daily/weekly sales and inventory reporting and dashboards to ensure all departments have concise insight into on-going sales initiatives, fund development campaigns as well as season subscription and single ticket sales data. Reviews and implements inventory management strategies throughout the season to maximize revenue.



This may include appropriately timed seat releases and theatre holds (as appropriate). Collaborates with the Director of Marketing and Communication and Senior Manager of Patron Services to develop and implement in all incoming and outbound call campaigns via Box Office staff as well as ensuring the on-going internal communication, sharing information regarding dates, events, audience feedback, etc. within the Box Office team and the wider administrative staff. Supports the Assistant Box Office Manager in staff scheduling and planning as well as in the day-to-day operation of the Box Office. Manages the Box Office team of one (1) Assistant Box Office Manager, two (2) full-time Box Office Associates, and a variable number of part-time Box Office Associates. Hire all recent Box Office Associates (as required). This includes permanent full-time Box Office staff as well as cultivating a collection of hourly and part-time Box Office Associates that can be utilized during peak periods. Works with Senior Manager of Patron Services to evaluate and update Box Office policies and procedures (as necessary). Keeps accurate and legible records (accounting, communications, pending files, etc.) Holds a high level of familiarity and fluency with all aspects of Theatre Calgary so as to provide patrons, donors, and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures.



These communications must be made with the primary goal of ensuring the utmost patron experience. Contributes to the environment of the Box Office and Theatre Calgary administrative office in a manner that is conducive to customer service, sales promotion, safety, and balanced quality of work life. Acts as a Tessitura subject-matter expert for the Box Office team. Provides backup support to the entire Box Office team during peak periods. Other duties to assist the Senior Manager of Patron Services (as required). Demonstrated and proven practical knowledge of Box Office and sales operations; performing arts preferred, other live-entertainment sales operations may be considered. A minimum of at least two (2) years’ experience with Tessitura (or similar CRM) is required Must be flexible and work well under stress Excellent interpersonal and communication skills (both oral and written) Experience in Microsoft Office An appreciation for the arts and for theatre. This position is a full-time permanent position that may requires weekend and evening work depending on the performance schedule. As this position deals directly with Theatre Calgary patrons and corporate event clients it may on occasion require professional interaction to foster ongoing positive relationships. After initial probationary period employees will be eligible to join our group RRSP plan with employer matching and comprehensive healthcare program. About Theatre Calgary Theatre Calgary ’s vision is to stand amongst the best theatres globally as a leader in innovative, impactful and diverse programming. Our mission is to stimulate, provoke and delight through ambitious programming created to ignite local, national and international engagement in

📌 Job (Calgary): Theatre Calgary- Box Office Manager (Canada)
🏢 Theatre Alberta
📍 Canada