Additional Information 11 months contract Job Number 26139592 Job Category Event Management Schedule Full Time Located Remotely? Position Type Management Bonus Eligible Y Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience. High school diploma or GED; 2 years experience in the event management or related skilled area. no work experience required. Executing Event Operations Leads pre-event and post-event meetings for assigned groups. Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. Manages customer budgets to maximize revenue and meet customer needs. Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. Conducts pre
- and post-event meetings as required to review/communicate group needs and feedback. Adheres to all standards, policies, and procedures. Up-sells products and services throughout the event process. Participates in customer site inspections and assists with the sales process when necessary.



Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Manages revenue and profitability associated with events. Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. Reviews billing and payments with clients. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Makes presence known to customer at all times during entire event process. Follows up with customer post-event. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Strives to improve service performance. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Delta Hotels Burnaby Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call (phone hidden) or email CanadaApplicationAccommodation@marriott.
Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. #

📌 Senior Events Manager (Canada)
🏢 Delta Hotels and Resorts®
📍 Canada